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  • R3
    • mevmw
    • April 08, 2021 18:41
    0 comments
  • How long will it take to become an official lense creator?
    • Aboday.123
    • April 08, 2021 17:16
    5 comments
  • Lens disappeared
    • Permanently deleted user
    • April 08, 2021 16:34
    1 comment
  • BUNAYYAN
    • Permanently deleted user
    • April 08, 2021 16:28
    1 comment
  • New Smiley Face Lens
    • henrytv2
    • April 08, 2021 16:09
    0 comments
  • The Noise
    • Mytham117
    • April 08, 2021 15:57
    0 comments
  • The Noise
    • Mytham117
    • April 08, 2021 15:57
    0 comments
  • My photo
    • Mytham117
    • April 08, 2021 15:55
    0 comments
  • Day and time
    • Mytham117
    • April 08, 2021 15:54
    0 comments
  • face retouch and smoothing Lens
    • arejj_97
    • April 08, 2021 15:53
    2 comments
  • sunflower
    • al.n8a
    • April 08, 2021 15:52
    4 comments
  • Effect windows
    • Mytham117
    • April 08, 2021 15:51
    0 comments
  • Effect window
    • Mytham117
    • April 08, 2021 15:49
    0 comments
  • Effect window
    • Mytham117
    • April 08, 2021 15:49
    0 comments
  • Romantic
    • Mytham117
    • April 08, 2021 15:46
    0 comments
  • Romantic
    • Mytham117
    • April 08, 2021 15:46
    0 comments
  • XAesthetic
    • Adnanelbalushi
    • April 08, 2021 15:27
    5 comments
  • Devin Baeten (About Me) ๐Ÿ‘‹
    • devisevib
    • April 08, 2021 15:12
    0 comments
  • MyLenses help
    • varunvdn
    • April 08, 2021 15:12
    2 comments
  • "Dances with mouse"
    • Permanently deleted user
    • April 08, 2021 13:44
    2 comments
  • Visual Scripting Nodes
    • khalifah Iskandarrr
    • April 08, 2021 13:30
    1 comment
  • Where are my support tickets?
    • David Gavilan
    • April 08, 2021 10:26
    2 comments
  • Can't download Snap Camera
    • Permanently deleted user
    • April 08, 2021 09:04
    0 comments
  • Robo Arabic Dance
    • Tp14k
    • April 08, 2021 00:29
    0 comments
  • Crash. Dancing
    • Tp14k
    • April 08, 2021 00:27
    0 comments
  • About downloading the old version
    • Permanently deleted user
    • April 07, 2021 23:58
    2 comments
  • underwater
    • creatorwill
    • April 07, 2021 23:03
    1 comment
  • [Brown Strings] My 180th Machine Learning Lens
    • SirQu3ntin
    • April 07, 2021 22:23
    0 comments
  • MOHA
    • hamagean88
    • April 07, 2021 22:06
    0 comments
  • Indie Kid Core
    • sargun_datway1
    • April 07, 2021 21:49
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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