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  • Scripting Problem
    • Permanently deleted user
    • September 06, 2021 00:23
    1 comment
  • Making a Loaf cat
    • Permanently deleted user
    • September 05, 2021 22:52
    0 comments
  • Insights but cant make public profile
    • lenzo
    • September 05, 2021 22:15
    19 comments
  • Hello ๐Ÿ‘‹ this is my first lens. Please give a review on it.
    • Md Hamza
    • September 05, 2021 21:29
    4 comments
  • 3D neurons Dance
    • Hsn4-4
    • September 05, 2021 20:23
    0 comments
  • fire body
    • Maha
    • September 05, 2021 20:20
    0 comments
  • Ancient gr33k Hacker
    • Biocaster
    • September 05, 2021 20:16
    0 comments
  • when i open google meet yesterday it wont run
    • Permanently deleted user
    • September 05, 2021 18:05
    1 comment
  • Black rose
    • Vanshbhandari42
    • September 05, 2021 17:17
    0 comments
  • Video
    • Vanshbhandari42
    • September 05, 2021 17:16
    0 comments
  • Frblair
    • Vanshbhandari42
    • September 05, 2021 17:15
    0 comments
  • verified
    • deema1889
    • September 05, 2021 14:34
    14 comments
  • Cat face
    • snapbyviko
    • September 05, 2021 14:17
    0 comments
  • New Lens
    • justin.crx
    • September 05, 2021 12:22
    1 comment
  • Painting Flowers
    • ramanjaura45
    • September 05, 2021 12:00
    0 comments
  • Flower crown on head
    • snapbyviko
    • September 05, 2021 11:35
    0 comments
  • Style Transfer bug
    • Permanently deleted user
    • September 05, 2021 10:21
    3 comments
  • CONNECTED
    • creatorwill
    • September 05, 2021 09:59
    2 comments
  • "Route 66" Lens
    • xznner
    • September 05, 2021 05:49
    0 comments
  • Preview Video
    • Balraj Bains
    • September 05, 2021 02:46
    3 comments
  • My special lens (Gorani)
    • Hede.abdulrahim
    • September 05, 2021 00:24
    0 comments
  • My new lens (Time)
    • Hede.abdulrahim
    • September 05, 2021 00:19
    0 comments
  • My new lens (premium)
    • Hede.abdulrahim
    • September 05, 2021 00:17
    0 comments
  • Customize song poster
    • snapbyviko
    • September 05, 2021 00:03
    0 comments
  • public profile issue
    • Hsn4-4
    • September 04, 2021 22:39
    4 comments
  • CHALK DRAW - Interactive drawing lens
    • Denis Rossiev
    • September 04, 2021 23:22
    • Edited
    2 comments
  • Beauty Face Girl
    • lizann.ibrahim
    • September 04, 2021 20:02
    0 comments
  • Washing Machine 3D
    • lizann.ibrahim
    • September 04, 2021 20:01
    0 comments
  • Helmet fantasy
    • lizann.ibrahim
    • September 04, 2021 19:59
    0 comments
  • steampunk glasses
    • lizann.ibrahim
    • September 04, 2021 19:58
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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