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  • Makeup
    • realshawn
    • April 10, 2022 21:12
    0 comments
  • How can I get Premium lens on my Snapchat?
    • Andrew Smith
    • April 10, 2022 17:57
    2 comments
  • CHECK OUT MY LENS!
    • yuvi
    • April 10, 2022 09:46
    0 comments
  • New lens love
    • froos_3sl
    • April 10, 2022 06:02
    4 comments
  • Showing 'by null' instead of my name when my lens is opened
    • Parv Jain
    • April 10, 2022 04:23
    3 comments
  • Lost a lens / filter ... Called "Smooth Look" by Snap Inc.
    • Manda Miller
    • April 10, 2022 03:55
    4 comments
  • use lens
    • makwan.s
    • April 09, 2022 22:20
    0 comments
  • Ramadan
    • qatar4u
    • April 09, 2022 08:04
    0 comments
  • lens for woman
    • waleed alshmri
    • April 09, 2022 03:53
    0 comments
  • 0129393929
    • queen_mandozi
    • April 08, 2022 20:18
    3 comments
  • plane crashed ✈️
    • Ali Matar
    • April 08, 2022 18:26
    0 comments
  • "Flowers" Face mesh + Hand tracking
    • Sudi
    • April 08, 2022 13:22
    2 comments
  • New lens FM
    • froos_3sl
    • April 08, 2022 03:54
    8 comments
  • orange lens
    • waleed alshmri
    • April 08, 2022 00:27
    0 comments
  • Ramadan
    • Mster Hax
    • April 07, 2022 21:14
    1 comment
  • Awesome
    • Mster Hax
    • April 07, 2022 21:13
    0 comments
  • Morph lens
    • Gal Marga
    • April 07, 2022 07:50
    1 comment
  • Head Tilt Detection
    • Okuhle Fallet
    • April 06, 2022 12:41
    0 comments
  • SABBY59 PINKISH
    • sabby59
    • April 06, 2022 12:06
    0 comments
  • Script a photo to change every hour
    • Im-tejas
    • April 06, 2022 07:50
    0 comments
  • Change photo with every hour automatically
    • Im-tejas
    • April 06, 2022 06:54
    4 comments
  • Broken Lens
    • froos_3sl
    • April 06, 2022 05:50
    8 comments
  • I can not load my lens on https://my-lenses.snapchat.com/lenses
    • jstf9673zz
    • April 06, 2022 04:12
    1 comment
  • Lens xf beaty
    • froos_3sl
    • April 06, 2022 03:38
    7 comments
  • Try here lens hair and eyes
    • froos_3sl
    • April 06, 2022 03:32
    8 comments
  • World Mesh Instances
    • Jason
    • April 06, 2022 00:24
    1 comment
  • How can I find Snap Inc lens in Snap Camera (Comics Style)?
    • Charlie
    • April 05, 2022 22:56
    7 comments
  • Snap camera lens disappearing
    • Klaus Yuki Lu
    • April 05, 2022 22:52
    2 comments
  • Interactive controlled filter
    • Vivian N
    • April 05, 2022 17:50
    0 comments
  • can't log in to Snapchat - Problem connecting to the server
    • Anysoll
    • April 05, 2022 12:04
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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