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  • Get particle position
    • Permanently deleted user
    • August 06, 2018 08:44
    • Edited
    3 comments
  • Changing color of specific part of lense
    • Permanently deleted user
    • August 05, 2018 19:31
    1 comment
  • How to Stop Looping Face Animation?
    • CyreneQ
    • August 05, 2018 04:18
    6 comments
  • Help ! My Lens doesnt work on IOS
    • jeremy_c95
    • August 04, 2018 21:08
    1 comment
  • Johnny Depp, meet Johnny Speqs
    • Permanently deleted user
    • August 04, 2018 15:37
    0 comments
  • My Lenses "Scans"
    • Ryan McCrone
    • August 03, 2018 15:39
    2 comments
  • Post Effect and Face Retouching on Camera Texture Sprite Layer
    • Permanently deleted user
    • August 02, 2018 16:35
    2 comments
  • Animated textures on 3d models?
    • SammyGDrake
    • August 02, 2018 15:39
    2 comments
  • Better teeth whitening?
    • SammyGDrake
    • August 02, 2018 15:36
    3 comments
  • Particles stop too soon when stoppable and Particle Stopper Smile Finished is added
    • SammyGDrake
    • August 02, 2018 15:07
    2 comments
  • Different Lens for each camera.
    • Hello Hi
    • August 01, 2018 22:07
    1 comment
  • animated material .. offset time
    • Permanently deleted user
    • August 01, 2018 21:18
    2 comments
  • My lenses started being rejected suddenly with no good reason
    • Marek
    • August 01, 2018 18:37
    2 comments
  • Beethoven's Hangover aka My First Lens
    • Permanently deleted user
    • August 01, 2018 16:33
    3 comments
  • Good Hair Workflows
    • Tom MD
    • August 01, 2018 15:45
    3 comments
  • AR lens ad but using the bitmoji.
    • Permanently deleted user
    • August 01, 2018 08:13
    4 comments
  • LA: Lens Studio + Inmersive Theater
    • Permanently deleted user
    • August 01, 2018 00:00
    • Edited
    1 comment
  • Enabling Eye Color Effect on Mouth Open
    • Abigail Porier
    • July 31, 2018 21:24
    2 comments
  • Lens Analytics
    • Mackenzie Paschke
    • July 31, 2018 18:48
    1 comment
  • Get position pupil/iris? (Eyetracking)
    • Permanently deleted user
    • July 31, 2018 16:04
    3 comments
  • Finalizing process for business Lens
    • Herzucco Z
    • July 31, 2018 08:11
    5 comments
  • Create lens that appears in custom GPS location...
    • Permanently deleted user
    • July 31, 2018 01:28
    1 comment
  • Joy Bangla
    • Permanently deleted user
    • July 30, 2018 23:36
    0 comments
  • Frothy Beard AR Lens
    • Permanently deleted user
    • July 30, 2018 18:17
    2 comments
  • Displaying polygons of a model in lens
    • Permanently deleted user
    • July 30, 2018 18:06
    1 comment
  • SDCC 360 Portal Lenses
    • Permanently deleted user
    • July 30, 2018 17:29
    1 comment
  • Need help changing materials on tap
    • Permanently deleted user
    • July 27, 2018 21:25
    1 comment
  • Zombie Bob's Pizza - Pizza to Pie For AR Lens
    • Permanently deleted user
    • July 27, 2018 19:20
    • Edited
    2 comments
  • Procedural mesh UV mapping
    • ashley fletcher
    • July 27, 2018 14:28
    10 comments
  • Glow material?
    • boris.josz
    • July 27, 2018 09:40
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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