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  • I want this effect
    • Alam-dalal
    • October 14, 2019 14:47
    • Edited
    4 comments
  • Ability to create (or at least add) custom audio effects.
    • modelsbymike3d
    • October 14, 2019 05:24
    2 comments
  • Printing snapcodes
    • Permanently deleted user
    • October 13, 2019 22:20
    1 comment
  • My Lens has been rejected
    • frenchpapito
    • October 13, 2019 19:35
    1 comment
  • I want this effect
    • Alam-dalal
    • October 13, 2019 10:22
    2 comments
  • Official Lens Creator
    • itzbratz
    • October 13, 2019 05:19
    0 comments
  • Paper Head Template tap to switch 2d nose
    • Permanently deleted user
    • October 12, 2019 21:02
    1 comment
  • Moving filters from one account to another
    • itzbratz
    • October 12, 2019 18:25
    2 comments
  • Can not Continue back to the previous app
    • 33 33
    • October 12, 2019 09:52
    1 comment
  • Button
    • qm.to
    • October 12, 2019 00:59
    3 comments
  • Doesn't fit screen
    • lukeadol
    • October 11, 2019 22:19
    7 comments
  • [Example Project] Animating a skeleton dynamically using IK Featured
    • Olha Rykhliuk
    • January 17, 2020 19:19
    • Edited
    3 comments
  • Continue bottom
    • 33 33
    • October 11, 2019 19:58
    2 comments
  • Is it possible to limit access to a lens to friends or specific users?
    • Permanently deleted user
    • October 11, 2019 19:09
    3 comments
  • lens studio multiple camera
    • Permanently deleted user
    • October 11, 2019 11:12
    2 comments
  • External (Multiple) Camera
    • Permanently deleted user
    • October 11, 2019 09:42
    1 comment
  • Issues with statistics
    • itzbratz
    • October 10, 2019 23:48
    2 comments
  • Tanu (Sunflower)
    • Permanently deleted user
    • October 10, 2019 16:18
    0 comments
  • Lens starting with the wrong camera
    • Permanently deleted user
    • October 10, 2019 16:07
    2 comments
  • Lens starting with the wrong camera
    • Permanently deleted user
    • October 10, 2019 16:07
    1 comment
  • I don't get why my uploads getting rejected
    • Mitch Media
    • October 10, 2019 03:42
    2 comments
  • Eye texture?!
    • PinkPirateQueen
    • October 10, 2019 01:26
    4 comments
  • Screen image not displaying
    • Julio Zabre
    • October 09, 2019 23:17
    3 comments
  • Can notlogin
    • 33 33
    • October 09, 2019 05:59
    4 comments
  • caricature lens
    • גרה פיינבוך
    • October 08, 2019 22:22
    0 comments
  • ChromaKeyMaterial Problem with Videotexture.
    • eL Be
    • October 08, 2019 12:03
    1 comment
  • Lost super bff heart
    • Permanently deleted user
    • October 08, 2019 01:23
    1 comment
  • Help w Liquify effect over billboard image
    • loupis1
    • October 07, 2019 23:56
    2 comments
  • Disappearing Menu
    • Permanently deleted user
    • October 07, 2019 20:00
    2 comments
  • Neon effect
    • Takinours
    • October 07, 2019 19:09
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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