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  • Outline between 2 mesh
    • Jaymie San Miguel
    • March 09, 2020 06:45
    0 comments
  • My lens was rejected
    • Yulia Bobkova
    • March 09, 2020 03:11
    4 comments
  • hi
    • Kaiwan_jaf
    • March 09, 2020 01:10
    2 comments
  • Full Dark Mode For Program
    • Permanently deleted user
    • March 08, 2020 18:50
    1 comment
  • Stop movement of static object on touch
    • RICHARD COGGIN
    • March 08, 2020 17:04
    0 comments
  • Lens Subscriptions bug
    • Marco Vanossi
    • March 08, 2020 04:15
    1 comment
  • Image goes outside of bounds
    • Marco Vanossi
    • March 07, 2020 23:09
    0 comments
  • cortado lens
    • faisal-ah96💙
    • March 07, 2020 22:37
    0 comments
  • Love
    • Permanently deleted user
    • March 07, 2020 18:00
    0 comments
  • New lens, What Movie Genre To Watch
    • Tokragg
    • March 07, 2020 15:34
    0 comments
  • tiktok
    • Permanently deleted user
    • March 07, 2020 14:37
    0 comments
  • How to make a filter work for multiple faces?
    • Permanently deleted user
    • March 06, 2020 21:08
    1 comment
  • Eternal Atake
    • Chewynald
    • March 06, 2020 20:52
    0 comments
  • Remove version from review
    • Marco Vanossi
    • March 06, 2020 19:08
    1 comment
  • Snap Camera Search bar does not work
    • Permanently deleted user
    • March 06, 2020 13:18
    8 comments
  • COME CHECK OUT MY LENS!!!
    • Permanently deleted user
    • March 06, 2020 11:15
    0 comments
  • COME CHECK OUT MY LENS!!!
    • Permanently deleted user
    • March 06, 2020 11:14
    0 comments
  • Ears location detection?
    • Dweeh
    • March 06, 2020 10:20
    0 comments
  • rx_9
    • c9-c6
    • March 06, 2020 09:26
    0 comments
  • copyWholeHierarchy
    • Marco Vanossi
    • March 06, 2020 02:52
    0 comments
  • Glowing effect
    • gl03v
    • March 05, 2020 22:46
    • Edited
    2 comments
  • Happy #WorldBookDay everyone!
    • Aaron Clifford
    • March 05, 2020 19:11
    0 comments
  • Bloody Peace
    • incredible_ina
    • March 05, 2020 18:55
    0 comments
  • Make text appear upon a tap?
    • Permanently deleted user
    • March 05, 2020 17:55
    2 comments
  • how do i make a photo as my lens preview?
    • xtynesha
    • March 04, 2020 22:27
    0 comments
  • search lenses on "My Lenses"
    • Marco Vanossi
    • March 04, 2020 18:20
    1 comment
  • lens with my own song rejected
    • Marco Vanossi
    • March 04, 2020 18:19
    0 comments
  • Filter Removed For Copyright But other get to stay up
    • Permanently deleted user
    • March 04, 2020 17:43
    2 comments
  • 3D t-shirt
    • Permanently deleted user
    • March 04, 2020 14:10
    0 comments
  • Melting Material Axis Adjust
    • Jhonnel Pica
    • March 04, 2020 10:25
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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