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  • About execution order in material editor
    • shimpei suganuma
    • June 19, 2020 13:24
    2 comments
  • multiple face masking by manual selection
    • Permanently deleted user
    • June 19, 2020 13:11
    1 comment
  • 5 new exciting SnapML lenses!
    • Marco Vanossi
    • June 19, 2020 12:24
    2 comments
  • full body segmentation is possible?
    • Permanently deleted user
    • June 19, 2020 08:09
    9 comments
  • Preview Bug?
    • ItzJustSamu
    • June 19, 2020 06:27
    0 comments
  • preview bug?
    • ItzJustSamu
    • June 19, 2020 06:26
    3 comments
  • Help
    • ItzJustSamu
    • June 19, 2020 05:14
    1 comment
  • Lens not pushing to server
    • ItzJustSamu
    • June 19, 2020 06:23
    • Edited
    1 comment
  • Lens swipe up not working on some posts
    • Marco Vanossi
    • June 19, 2020 01:50
    • Edited
    0 comments
  • A medical mask lens beware of Corona
    • Maha
    • June 18, 2020 22:43
    0 comments
  • THE MOMENT - with Sparkles / Kira Kira
    • julien
    • June 18, 2020 19:56
    4 comments
  • No lens views, although my other lens have good numbers
    • Permanently deleted user
    • June 22, 2020 07:44
    • Edited
    5 comments
  • SnapMl
    • Nitika Ramesh
    • June 18, 2020 11:38
    0 comments
  • We Support Indian Army 🇮🇳
    • Igunnusaluja
    • June 18, 2020 09:23
    0 comments
  • Thank you guys :)
    • athb.almsha3r
    • June 18, 2020 01:27
    0 comments
  • Can't drag preview scene all the way to the top
    • Marco Vanossi
    • June 18, 2020 00:59
    0 comments
  • Face crop texture
    • Marco Vanossi
    • June 17, 2020 23:37
    3 comments
  • Background not showing in snap camera
    • Permanently deleted user
    • June 17, 2020 21:58
    0 comments
  • Darth Maul
    • Richard Gray
    • June 17, 2020 20:09
    0 comments
  • Updated Guides and Tutorials
    • Richard Gray
    • June 17, 2020 20:03
    1 comment
  • How do you make it so that when you tap the screen, you switch the screen image?
    • Justin Gorelik
    • June 17, 2020 20:01
    9 comments
  • Lens Review over 3 days???
    • alisaid_king
    • June 17, 2020 19:56
    • Edited
    0 comments
  • FUNNY SNAPCHAT LENS🔥
    • eliekamoni
    • June 17, 2020 17:29
    0 comments
  • MY VR LENSES COLLECTION 🔥🔥
    • eliekamoni
    • June 17, 2020 17:14
    0 comments
  • Image to Material
    • Valorant Awk
    • June 17, 2020 15:48
    2 comments
  • Pikachu lens
    • Permanently deleted user
    • June 17, 2020 13:21
    0 comments
  • SnapML and Landmarks lenses
    • Marco Vanossi
    • June 17, 2020 11:21
    0 comments
  • Tween Manager Error
    • Permanently deleted user
    • June 17, 2020 09:57
    2 comments
  • Change background preview image while recording
    • Marco Vanossi
    • June 17, 2020 09:18
    1 comment
  • Brows lowered event incorrect
    • Marco Vanossi
    • June 17, 2020 08:53
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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