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  • lens
    • trendalmamlkah
    • August 22, 2020 04:05
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:05
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:04
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:04
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:02
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:01
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:01
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:00
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 04:00
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:59
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:59
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:58
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:54
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:53
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:52
    0 comments
  • lens
    • trendalmamlkah
    • August 22, 2020 03:52
    0 comments
  • [Tutorial Video] How to Hide Custom UI/Things after recording (NO SCRIPTING REQUIRED)
    • Brandon / Apoc
    • August 22, 2020 01:26
    • Edited
    3 comments
  • RoyalBlue
    • qatar4u
    • August 22, 2020 00:23
    0 comments
  • How can I replace the default shoes in foot tracking?
    • Permanently deleted user
    • August 21, 2020 23:31
    7 comments
  • Regarding Latte Machine Account
    • Permanently deleted user
    • August 21, 2020 23:24
    1 comment
  • New Lens
    • qatar4u
    • August 21, 2020 21:27
    0 comments
  • Blue Effect
    • qatar4u
    • August 21, 2020 21:24
    0 comments
  • Classy shades AS
    • abhinav1285
    • August 21, 2020 21:15
    0 comments
  • Trying to just rotate an object, but it is also scaling
    • Aaron
    • August 21, 2020 19:43
    5 comments
  • The Mandalorian Helmet Lens!
    • Solomon Blair
    • August 21, 2020 17:18
    0 comments
  • Maori Mood, a Tribal face-mask lens.
    • pkpeekay
    • August 21, 2020 17:07
    • Edited
    0 comments
  • Summer Teal
    • Permanently deleted user
    • August 21, 2020 10:41
    0 comments
  • Selfie
    • qatar4u
    • August 21, 2020 07:33
    0 comments
  • Is it possible to create a custom Class using the class keyword?
    • Permanently deleted user
    • August 21, 2020 07:12
    2 comments
  • Mirrored Marker Image does not Mirror Model
    • ichabodcole
    • August 21, 2020 05:36
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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