The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • DISMAL
    • arpitappi29
    • September 25, 2020 02:12
    1 comment
  • monster
    • trendalmamlkah
    • September 24, 2020 17:30
    2 comments
  • Lens won't push to phone
    • Peter Steiner
    • September 24, 2020 16:47
    3 comments
  • Lens not pushing to device.
    • Syntalth
    • September 24, 2020 16:46
    6 comments
  • map 2d object to 3d plane (such as a wall)
    • Permanently deleted user
    • September 24, 2020 16:46
    1 comment
  • In Review
    • athb.almsha3r
    • September 24, 2020 16:18
    4 comments
  • Timer Lens?!
    • Permanently deleted user
    • September 24, 2020 15:35
    1 comment
  • Deep Blue
    • qatar4u
    • September 24, 2020 13:18
    1 comment
  • [QUESTION ] Need more details about lens rejection
    • jizzy.002
    • September 24, 2020 10:12
    2 comments
  • "Fall of the Rebel Angels - Style Transfer
    • Permanently deleted user
    • September 24, 2020 09:20
    1 comment
  • Glitter
    • Permanently deleted user
    • September 24, 2020 04:09
    1 comment
  • I have a set of lenses and he didn't get me a profile
    • x.man1978
    • September 24, 2020 02:59
    2 comments
  • Anime Style Filter not working
    • Permanently deleted user
    • September 24, 2020 02:48
    7 comments
  • My 2 lenses arent creating me a creator profile and aren't showing up in a creator profile.
    • Syntalth
    • September 24, 2020 01:11
    5 comments
  • Hand Tracking Orientation
    • Permanently deleted user
    • September 23, 2020 19:54
    6 comments
  • Help me find this lense please
    • Permanently deleted user
    • September 23, 2020 19:09
    1 comment
  • Candy Head
    • abhinav1285
    • September 23, 2020 13:43
    1 comment
  • Trigger to open another lens from within the current lens
    • Michael Rauwerdink
    • September 23, 2020 12:35
    3 comments
  • Sunglasses & blush are not working
    • Permanently deleted user
    • September 23, 2020 08:57
    1 comment
  • I Love You (filter)
    • Permanently deleted user
    • September 23, 2020 08:58
    • Edited
    1 comment
  • Long Face (Face Expressions)
    • ItzJustSamu
    • September 23, 2020 08:30
    3 comments
  • Lannoni
    • trendalmamlkah
    • September 23, 2020 07:26
    1 comment
  • Mqdr
    • trendalmamlkah
    • September 23, 2020 07:25
    1 comment
  • Mickey Singh
    • gunu_888
    • September 23, 2020 07:16
    1 comment
  • Snap Inc Filters on Snap Camera
    • Permanently deleted user
    • September 23, 2020 03:28
    13 comments
  • Simpsons Skin
    • Permanently deleted user
    • September 23, 2020 02:29
    0 comments
  • Pink Cloud VHS
    • Permanently deleted user
    • September 23, 2020 01:43
    2 comments
  • Cant find lense i published
    • patty.turner
    • September 22, 2020 21:50
    2 comments
  • Fall Feels
    • jjjustin110
    • September 22, 2020 21:15
    1 comment
  • How was the Anime Style lens made?
    • Emiliusvgs
    • September 22, 2020 18:37
    8 comments
  • «
  • ‹
  • 368
  • 369
  • 370
  • 371
  • 372
  • 373
  • 374
  • 375
  • 376
  • 377
  • 378
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It