The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • overLY
    • Permanently deleted user
    • October 01, 2020 12:06
    1 comment
  • Change VHS color?
    • SirQu3ntin
    • October 01, 2020 11:43
    2 comments
  • Wesamkk5's Profile
    • wesamkk5
    • October 05, 2020 06:12
    • Edited
    3 comments
  • moondust lens
    • wesamkk5
    • October 01, 2020 11:15
    3 comments
  • De View Lens
    • mrcloud19
    • October 01, 2020 09:36
    • Edited
    4 comments
  • Eyeball tracking lens
    • Maha
    • October 01, 2020 08:14
    2 comments
  • Is it possible to stretch a face mask slightly off of the face?
    • Permanently deleted user
    • October 01, 2020 06:09
    1 comment
  • Please read this
    • klaassen05
    • October 01, 2020 02:44
    1 comment
  • Account verification and appreciation for Lens creators
    • klaassen05
    • October 01, 2020 02:43
    3 comments
  • Can't find gender swap filter
    • Renan
    • October 01, 2020 02:19
    4 comments
  • 3D ANIMATION Dance
    • zizoagha6
    • September 30, 2020 23:46
    2 comments
  • lovely dog lens new one
    • zizoagha6
    • September 30, 2020 23:38
    • Edited
    2 comments
  • How do I become an Official Lens Creator?
    • zizoagha6
    • September 30, 2020 23:31
    3 comments
  • bright face lens ( Beautiful and bright face + day )
    • Maha
    • September 30, 2020 22:20
    2 comments
  • bronzed lens ( Beautiful bronze face )
    • Maha
    • September 30, 2020 22:14
    • Edited
    2 comments
  • guidline violation HELP
    • Permanently deleted user
    • September 30, 2020 19:08
    1 comment
  • New Lens "Centre"
    • Permanently deleted user
    • September 30, 2020 16:45
    3 comments
  • Manipulate Alpha via Code
    • Jhonnel Pica
    • September 30, 2020 13:57
    • Edited
    4 comments
  • Bright Side (Day and Time lens)
    • yajanrjoshi
    • September 30, 2020 11:39
    4 comments
  • My "Colorful Bear" filter
    • acid.lauvv
    • September 30, 2020 05:06
    1 comment
  • Psychedelic Cusco Lenses!
    • Emiliusvgs
    • September 30, 2020 03:49
    2 comments
  • Pumpkin Head Fred
    • Dennis Windowmaker
    • September 30, 2020 00:13
    1 comment
  • Scale Slider
    • Vincent Lam
    • September 29, 2020 23:01
    1 comment
  • Pin an object to the back
    • Agirlxoxo360
    • September 29, 2020 20:56
    1 comment
  • Dog
    • yeetingmyself69
    • September 29, 2020 18:01
    • Edited
    1 comment
  • sharpen lens ?
    • Permanently deleted user
    • September 29, 2020 17:38
    2 comments
  • Alert! [Closed]
    • SirQu3ntin
    • September 29, 2020 15:42
    • Edited
    3 comments
  • What are the Requirements to become an Official lens creator?
    • dipshah99
    • September 29, 2020 11:16
    5 comments
  • Choco Burst
    • yajanrjoshi
    • September 29, 2020 06:53
    3 comments
  • beach portrait
    • dar1oooo
    • September 29, 2020 06:37
    1 comment
  • «
  • ‹
  • 365
  • 366
  • 367
  • 368
  • 369
  • 370
  • 371
  • 372
  • 373
  • 374
  • 375
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It