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  • Who used my lens
    • Permanently deleted user
    • January 09, 2021 00:43
    2 comments
  • How do i pair lens studio in snapchat? Answered
    • Permanently deleted user
    • January 08, 2021 23:44
    1 comment
  • السعودية الطائف
    • Mohammed Dabbash
    • January 08, 2021 19:13
    2 comments
  • Lens Stuck in Review
    • moritzzza
    • January 08, 2021 16:22
    5 comments
  • Video Preview for Landmarks
    • Permanently deleted user
    • January 08, 2021 15:19
    0 comments
  • classic filter lens that make you look fantastic
    • daw-v
    • January 08, 2021 12:03
    5 comments
  • CAN I SWICH IMAGE PICKER AND FACE IMAGE PICKER BY TOGGLE BUTTON?
    • maheshrawat022
    • January 08, 2021 10:34
    • Edited
    4 comments
  • Emoji Predicts your 2021
    • saraeduran
    • January 08, 2021 00:43
    0 comments
  • Clown In Love
    • saraeduran
    • January 08, 2021 00:42
    1 comment
  • Object classification shown in Lens Studio
    • Niko Hestia
    • January 07, 2021 22:31
    1 comment
  • who has the Template Body Tracking ?
    • Permanently deleted user
    • January 07, 2021 20:26
    • Edited
    2 comments
  • website
    • Permanently deleted user
    • January 07, 2021 19:56
    1 comment
  • Brighten Up Eyes
    • Awaischorahi
    • January 07, 2021 18:48
    6 comments
  • pretty beige
    • Permanently deleted user
    • January 07, 2021 18:14
    2 comments
  • TUTORIAL: How to make a wormhole and outer space lens using the material editor
    • Phil Cohn
    • January 07, 2021 12:57
    4 comments
  • Subscribe Button
    • Awaischorahi
    • January 07, 2021 11:00
    0 comments
  • Macbook and teams doesn't work
    • Permanently deleted user
    • January 07, 2021 08:46
    1 comment
  • Adjusting a face mask?
    • cuzimbored2015
    • January 07, 2021 07:05
    5 comments
  • A few new lenses
    • Niko Hestia
    • January 07, 2021 04:26
    • Edited
    3 comments
  • Korean Creamy
    • realbakari
    • January 07, 2021 03:34
    1 comment
  • Sunrise Moment
    • realbakari
    • January 07, 2021 03:33
    1 comment
  • No Filter Effect
    • realbakari
    • January 07, 2021 03:32
    2 comments
  • Night Magic
    • realbakari
    • January 07, 2021 03:32
    2 comments
  • Dusty Scratches
    • realbakari
    • January 07, 2021 03:31
    2 comments
  • A lot more rejections
    • Alexxxy
    • January 06, 2021 23:12
    12 comments
  • Lens Studio Won't Open
    • Permanently deleted user
    • January 06, 2021 22:59
    6 comments
  • New Lens
    • Permanently deleted user
    • January 06, 2021 22:45
    2 comments
  • New lens (top effect )
    • Maha
    • January 06, 2021 21:09
    2 comments
  • Human Creature 2
    • Ahmed_amado
    • January 06, 2021 17:47
    3 comments
  • Snapchat lens
    • Robbie242514
    • January 06, 2021 14:20
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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