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  • green scren
    • mgardi.43
    • May 21, 2021 15:02
    1 comment
  • Eid Mubarak
    • mgardi.43
    • May 21, 2021 14:55
    3 comments
  • Native Keyboard Support in Lenses
    • k540076
    • May 21, 2021 13:49
    • Edited
    1 comment
  • Lens Studio Not Responding ERROR
    • Customer report
    • May 21, 2021 13:32
    1 comment
  • Can't Audio loop seamlessly
    • Leon The Peon
    • May 21, 2021 11:57
    3 comments
  • Help Plssss
    • Permanently deleted user
    • May 21, 2021 11:13
    2 comments
  • Orange
    • Permanently deleted user
    • May 21, 2021 11:05
    3 comments
  • NOISE
    • Permanently deleted user
    • May 21, 2021 11:02
    3 comments
  • XShady ( Face Lens )
    • Adnanelbalushi
    • May 21, 2021 09:03
    2 comments
  • I need help pls
    • Khalfaaan.m
    • May 21, 2021 07:47
    4 comments
  • [Fixed] I can't change my email address here
    • ibra
    • May 24, 2021 21:01
    • Edited
    6 comments
  • new edit for lens Scenes
    • iimaimounah
    • May 21, 2021 03:19
    3 comments
  • Scanning snapcode on Lens Studio
    • Permanently deleted user
    • May 21, 2021 02:12
    • Edited
    1 comment
  • Z77
    • faris_z77
    • May 21, 2021 01:10
    2 comments
  • Help me!
    • hamokam0
    • May 21, 2021 00:29
    • Edited
    7 comments
  • How this possible!!?
    • Rayan.said20
    • May 21, 2021 00:22
    0 comments
  • good evining
    • SHOJOON_97
    • May 21, 2021 00:21
    3 comments
  • How this possible!!?
    • Rayan.said20
    • May 20, 2021 23:44
    5 comments
  • G mask
    • Permanently deleted user
    • May 20, 2021 22:47
    3 comments
  • Your rating for this lens
    • mashhoraiharty
    • May 20, 2021 22:25
    3 comments
  • hologram
    • adskhalifa
    • May 20, 2021 22:25
    5 comments
  • Share your opinion
    • mashhoraiharty
    • May 20, 2021 22:16
    3 comments
  • A27 try it a new lens for face
    • ahmad_chiway
    • May 20, 2021 22:02
    3 comments
  • A26 try it a new lens for face
    • ahmad_chiway
    • May 20, 2021 21:44
    3 comments
  • A25 try it a new lens for face
    • ahmad_chiway
    • May 20, 2021 21:43
    4 comments
  • Yellownetic Aesthetic
    • Davidvekariya
    • May 20, 2021 20:55
    4 comments
  • A beautiful lens of nature and greenery
    • mashhoraiharty
    • May 20, 2021 18:38
    1 comment
  • How to stop playing sound
    • Permanently deleted user
    • May 20, 2021 21:44
    • Edited
    4 comments
  • insomnia
    • faisal-ah96💙
    • May 20, 2021 12:11
    4 comments
  • Playing 3d animation on hand trigger (joints)
    • Roy Livne
    • May 20, 2021 09:29
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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