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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Kevinhabich
    • 28 أكتوبر، 2021 18:28
    0 تعليقات
  • 8 LENS FOR YOU TO USE
    • iiahmad92
    • 28 أكتوبر، 2021 12:45
    2 تعليقات
  • Readyy…?
    • snapbyviko
    • 28 أكتوبر، 2021 12:42
    • تم التحرير
    2 تعليقات
  • From where I will get lenses for snapchat?
    • Permanently deleted user
    • 28 أكتوبر، 2021 11:25
    1 تعليق
  • Indie X Grain by J filter/lens disappeared :(
    • dianahale3
    • 27 أكتوبر، 2021 18:30
    3 تعليقات
  • The filter/lens I was in love with disappeares
    • dianahale3
    • 27 أكتوبر، 2021 18:28
    0 تعليقات
  • can you solve this issue??
    • maheshrawat022
    • 27 أكتوبر، 2021 15:10
    0 تعليقات
  • Unable to select Snap Camera in Zoom
    • Gtay
    • 27 أكتوبر، 2021 14:35
    0 تعليقات
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    • Permanently deleted user
    • 27 أكتوبر، 2021 11:32
    1 تعليق
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    • 27 أكتوبر، 2021 09:39
    2 تعليقات
  • Lens
    • rebarjotyar
    • 25 أكتوبر، 2021 21:50
    0 تعليقات
  • All facial hairs removal
    • Permanently deleted user
    • 25 أكتوبر، 2021 10:15
    • تم التحرير
    5 تعليقات
  • Forgot my Email where i sign up
    • Permanently deleted user
    • 8 أكتوبر، 2022 07:52
    • تم التحرير
    2 تعليقات
  • How do I increase head size in Lens Studio?
    • Permanently deleted user
    • 25 أكتوبر، 2021 00:54
    1 تعليق
  • [Guide] Finding Grain Textures
    • realbakari
    • 25 أكتوبر، 2021 00:35
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    • nea
    • 24 أكتوبر، 2021 23:02
    4 تعليقات
  • Snapchat star
    • albra2201
    • 24 أكتوبر، 2021 22:35
    3 تعليقات
  • Masking error
    • Permanently deleted user
    • 24 أكتوبر، 2021 18:02
    0 تعليقات
  • How to make a acatfish filter?
    • minimasina
    • 24 أكتوبر، 2021 14:32
    • تم التحرير
    2 تعليقات
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    • minimasina
    • 24 أكتوبر، 2021 14:19
    • تم التحرير
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  • hi guys i am getting this error in lens studio
    • Vanrius
    • 24 أكتوبر، 2021 10:45
    2 تعليقات
  • NEON OUTLINE
    • Permanently deleted user
    • 24 أكتوبر، 2021 06:44
    • تم التحرير
    4 تعليقات
  • “Please Help”
    • snapbyviko
    • 24 أكتوبر، 2021 01:32
    • تم التحرير
    1 تعليق
  • Can I promote lenses?
    • Permanently deleted user
    • 23 أكتوبر، 2021 06:00
    1 تعليق
  • استديو
    • Permanently deleted user
    • 21 أكتوبر، 2021 21:21
    1 تعليق
  • On Custom Triggers for Particles or VFX
    • Permanently deleted user
    • 21 أكتوبر، 2021 13:58
    0 تعليقات
  • School time issues
    • Permanently deleted user
    • 20 أكتوبر، 2021 15:57
    1 تعليق
  • FBX model imports incorrectly from Blender
    • Alexander Samoshin
    • 19 أكتوبر، 2021 21:25
    1 تعليق
  • Projector Effect in Lens Studio
    • Permanently deleted user
    • 19 أكتوبر، 2021 19:13
    1 تعليق
  • Change preview webcam source?
    • Permanently deleted user
    • 19 أكتوبر، 2021 07:13
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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