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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Permanently deleted user
    • 10 نوفمبر، 2021 18:50
    7 تعليقات
  • issue with foot tracking template by Wannaby
    • Permanently deleted user
    • 9 نوفمبر، 2021 12:33
    0 تعليقات
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    • Permanently deleted user
    • 9 نوفمبر، 2021 12:18
    3 تعليقات
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    • 9 نوفمبر، 2021 01:13
    2 تعليقات
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    • 8 نوفمبر، 2021 19:02
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    • Bart T.
    • 8 نوفمبر، 2021 04:31
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    • Permanently deleted user
    • 7 نوفمبر، 2021 14:44
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    • 6 نوفمبر، 2021 22:06
    1 تعليق
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    1 تعليق
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    • Permanently deleted user
    • 4 نوفمبر، 2021 16:21
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    • 3 نوفمبر، 2021 22:26
    1 تعليق
  • Material
    • Permanently deleted user
    • 3 نوفمبر، 2021 22:17
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    1 تعليق
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    • 1 نوفمبر، 2021 12:49
    1 تعليق
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    • Permanently deleted user
    • 1 نوفمبر، 2021 11:42
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    • muhannadmujali
    • 31 أكتوبر، 2021 19:21
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    • rubal 17
    • 31 أكتوبر، 2021 04:40
    2 تعليقات
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    • Permanently deleted user
    • 30 أكتوبر، 2021 21:03
    1 تعليق
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    • Kevinhabich
    • 30 أكتوبر، 2021 03:50
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    • muhannadmujali
    • 30 أكتوبر، 2021 01:13
    2 تعليقات
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    • muhannadmujali
    • 30 أكتوبر، 2021 00:53
    3 تعليقات
  • Blurry motion Lens.
    • iiahmad92
    • 29 أكتوبر، 2021 10:06
    0 تعليقات
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    • f7eez
    • 29 أكتوبر، 2021 02:45
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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