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  • Tulip
    • Vanshbhandari42
    • September 04, 2021 17:30
    0 comments
  • Heat 2.0
    • Vanshbhandari42
    • September 04, 2021 17:29
    0 comments
  • Tropical
    • Vanshbhandari42
    • September 04, 2021 17:29
    0 comments
  • All soften
    • Vanshbhandari42
    • September 04, 2021 17:28
    0 comments
  • Skin tone
    • snapbyviko
    • September 04, 2021 16:39
    0 comments
  • Victoria Makeup
    • ramanjaura45
    • September 04, 2021 06:09
    0 comments
  • eysanooefmas8
    • eysa_nooef11
    • September 04, 2021 05:37
    0 comments
  • Visual Scripting
    • snapbyviko
    • September 04, 2021 03:46
    0 comments
  • new lens
    • adskhalifa
    • September 03, 2021 20:09
    0 comments
  • Body attachment
    • snapbyviko
    • September 03, 2021 18:11
    • Edited
    1 comment
  • Indie Yellow
    • ramanjaura45
    • September 03, 2021 15:03
    3 comments
  • Angry Anime Face 😡
    • eren892
    • September 03, 2021 14:38
    • Edited
    1 comment
  • Light orange
    • snapbyviko
    • September 03, 2021 12:44
    • Edited
    0 comments
  • New LENSES TRY OUT A52
    • ahmad_chiway
    • September 03, 2021 11:51
    0 comments
  • New LENSES TRY OUT A51
    • ahmad_chiway
    • September 03, 2021 11:50
    0 comments
  • New LENSES TRY OUT A50
    • ahmad_chiway
    • September 03, 2021 11:50
    0 comments
  • New LENSES TRY OUT A49
    • ahmad_chiway
    • September 03, 2021 11:49
    0 comments
  • New LENSES TRY OUT A48
    • ahmad_chiway
    • September 03, 2021 11:49
    0 comments
  • New LENSES TRY OUT A47
    • ahmad_chiway
    • September 03, 2021 11:48
    0 comments
  • New LENSES TRY OUT A46
    • ahmad_chiway
    • September 03, 2021 11:48
    0 comments
  • New LENSES TRY OUT NO effect
    • ahmad_chiway
    • September 03, 2021 11:46
    0 comments
  • New LENSES TRY OUT LOKE
    • ahmad_chiway
    • September 03, 2021 11:45
    0 comments
  • Shoulder lens
    • snapbyviko
    • September 03, 2021 08:52
    0 comments
  • 3d body
    • snapbyviko
    • September 03, 2021 06:03
    0 comments
  • Spinner (Ar,3d)
    • a.m3mri2
    • September 02, 2021 21:45
    0 comments
  • SoftWestern Makeup
    • ipreeeto5
    • September 02, 2021 20:43
    2 comments
  • Fade Makeup
    • ramanjaura45
    • September 02, 2021 20:29
    1 comment
  • Purple Shade
    • ramanjaura45
    • September 02, 2021 20:25
    0 comments
  • Black t-shirt
    • snapbyviko
    • September 02, 2021 13:36
    0 comments
  • [3d body mesh] Water dress
    • Maxime
    • September 02, 2021 13:17
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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