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  • @comedy057
    • Comedy057
    • September 13, 2021 16:15
    0 comments
  • 3D Mask
    • lizann.ibrahim
    • September 13, 2021 14:38
    0 comments
  • New filter SB2
    • erniebats
    • September 13, 2021 11:51
    0 comments
  • new filter SB2
    • erniebats
    • September 13, 2021 11:49
    0 comments
  • Vintage look
    • snapbyviko
    • September 13, 2021 06:52
    • Edited
    0 comments
  • Face-Coloring
    • athb.almsha3r
    • September 13, 2021 03:43
    0 comments
  • Caricature Old Man
    • lizann.ibrahim
    • September 13, 2021 02:47
    0 comments
  • HELL PARTY
    • Munzushka
    • September 12, 2021 22:38
    0 comments
  • MONSTERS BASE
    • Munzushka
    • September 12, 2021 22:36
    0 comments
  • strong makeup lens
    • FROOS_3SL
    • March 28, 2022 04:33
    • Edited
    6 comments
  • take look lens Hand
    • FROOS_3SL
    • March 28, 2022 04:30
    • Edited
    5 comments
  • Hands Fire
    • lizann.ibrahim
    • September 12, 2021 15:08
    0 comments
  • Blur Kira
    • lizann.ibrahim
    • September 12, 2021 15:08
    0 comments
  • For Girl
    • lizann.ibrahim
    • September 12, 2021 15:04
    0 comments
  • 2 New Lenses
    • justin.crx
    • September 12, 2021 10:44
    0 comments
  • Sunglasses Lens With my own filter!
    • justin.crx
    • September 12, 2021 07:44
    0 comments
  • beautiful coral lens
    • FROOS_3SL
    • March 28, 2022 04:26
    • Edited
    3 comments
  • MONSTERS BASE
    • Munzushka
    • September 12, 2021 05:06
    0 comments
  • HOLOGRAM WATCH
    • Munzushka
    • September 12, 2021 05:05
    0 comments
  • Robot 3D Face
    • lizann.ibrahim
    • September 11, 2021 22:50
    0 comments
  • VOGUE blvck
    • ardaberk05
    • September 11, 2021 13:57
    • Edited
    0 comments
  • indie background
    • ardaberk05
    • September 11, 2021 13:55
    0 comments
  • colorful 2s
    • ardaberk05
    • September 11, 2021 13:54
    0 comments
  • 3s dreams
    • ardaberk05
    • September 11, 2021 13:53
    0 comments
  • FishEye Bw
    • ardaberk05
    • September 11, 2021 13:52
    0 comments
  • blurry eye
    • ardaberk05
    • September 11, 2021 13:52
    0 comments
  • Prada Girl
    • ardaberk05
    • September 11, 2021 13:51
    0 comments
  • Butterfly yk2
    • ardaberk05
    • September 11, 2021 13:51
    0 comments
  • Cutegirl Hat
    • ardaberk05
    • September 11, 2021 13:50
    0 comments
  • wintersun lens
    • ardaberk05
    • September 11, 2021 13:09
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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