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  • hi Haaaahh
    • Permanently deleted user
    • May 21, 2020 10:57
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  • mosaic
    • Permanently deleted user
    • May 21, 2020 10:52
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  • Like EIGA DOROBO (Japanese Movie Star)
    • Permanently deleted user
    • May 21, 2020 10:43
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  • social distance
    • Permanently deleted user
    • May 21, 2020 10:17
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  • amabie
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    • May 21, 2020 10:13
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  • kiss cat-man
    • Permanently deleted user
    • May 21, 2020 10:11
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  • mask
    • Permanently deleted user
    • May 21, 2020 10:09
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  • MACCHIATO FILTER
    • mantissduu
    • May 21, 2020 10:01
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  • MACCHIATO FILTER
    • mantissduu
    • May 21, 2020 10:01
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  • Try my New lens for awesome pictures
    • krazzyjanak
    • May 21, 2020 05:18
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  • Support New Filters Plz! :)
    • Tatayanna Leigh (The NerdyGwizzly)
    • May 21, 2020 01:06
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  • Eyes-Glasses
    • athb.almsha3r
    • May 20, 2020 03:43
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  • happy eid
    • ibrahimalrwili
    • June 12, 2020 21:43
    • Edited
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  • Mint-leaves
    • athb.almsha3r
    • May 19, 2020 18:01
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  • Vegetable-Salad
    • athb.almsha3r
    • May 19, 2020 17:07
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  • Cat-and-Makeup
    • athb.almsha3r
    • May 19, 2020 16:31
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  • Lips-Glasses
    • athb.almsha3r
    • May 19, 2020 16:27
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  • halloween-Sticker
    • athb.almsha3r
    • May 19, 2020 16:25
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  • Morning meeting background
    • Permanently deleted user
    • May 19, 2020 12:49
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  • maggents lens
    • Manideep1006
    • May 19, 2020 12:28
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  • Flag
    • Permanently deleted user
    • May 19, 2020 05:37
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  • RHT wall
    • Permanently deleted user
    • May 18, 2020 21:56
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  • Hats wall
    • Permanently deleted user
    • May 18, 2020 21:55
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  • relax
    • Permanently deleted user
    • May 18, 2020 07:35
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  • Pizza
    • athb.almsha3r
    • May 18, 2020 04:10
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  • Croissant
    • athb.almsha3r
    • May 18, 2020 03:33
    0 comments
  • Melted-Chocolate
    • athb.almsha3r
    • May 18, 2020 02:27
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  • Biscuit
    • athb.almsha3r
    • May 18, 2020 02:25
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  • Chips
    • athb.almsha3r
    • May 18, 2020 01:26
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  • Hamburger
    • athb.almsha3r
    • May 18, 2020 01:24
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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