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  • Hand Buterffly
    • lwtka
    • January 25, 2022 21:36
    0 comments
  • kors-x
    • lwtka
    • January 25, 2022 21:36
    0 comments
  • Orcish-Helmet
    • lwtka
    • January 25, 2022 21:35
    0 comments
  • Alexa-X
    • lwtka
    • January 25, 2022 21:34
    0 comments
  • Buter-X
    • lwtka
    • January 25, 2022 21:34
    0 comments
  • buterflly-mask
    • lwtka
    • January 25, 2022 21:34
    0 comments
  • blony-x
    • lwtka
    • January 25, 2022 21:32
    0 comments
  • Segmen-3
    • lwtka
    • January 25, 2022 21:32
    0 comments
  • Noizy-N
    • lwtka
    • January 25, 2022 21:32
    0 comments
  • sonys
    • lwtka
    • January 25, 2022 21:31
    0 comments
  • jory-style
    • lwtka
    • January 25, 2022 21:30
    0 comments
  • Blue Ton
    • lwtka
    • January 25, 2022 21:30
    0 comments
  • areal
    • lwtka
    • January 25, 2022 21:30
    0 comments
  • jero-style
    • lwtka
    • January 25, 2022 21:29
    0 comments
  • Trems
    • lwtka
    • January 25, 2022 21:29
    0 comments
  • teno
    • lwtka
    • January 25, 2022 21:29
    0 comments
  • nenox
    • lwtka
    • January 25, 2022 21:28
    0 comments
  • 3D robot
    • none
    • January 25, 2022 17:17
    0 comments
  • Great transitions, I made a new lens with these transfers
    • m7annad
    • January 25, 2022 16:17
    0 comments
  • I won over 100,000 in one lens
    • m7annad
    • January 25, 2022 15:44
    1 comment
  • Mushroom Face 3D
    • Hsn4-4
    • January 25, 2022 00:20
    0 comments
  • Of the night 2
    • raya_reya
    • January 24, 2022 19:03
    0 comments
  • Of the morning
    • raya_reya
    • January 24, 2022 19:01
    0 comments
  • Batman
    • mr_shwana
    • January 24, 2022 13:17
    0 comments
  • attractiveness scale
    • appelsiensam
    • January 24, 2022 11:50
    0 comments
  • face scanner
    • appelsiensam
    • January 24, 2022 11:47
    0 comments
  • Best
    • mr_shwana
    • January 23, 2022 21:30
    0 comments
  • In just one month, I earned a billion in one lens
    • m7annad
    • January 23, 2022 17:16
    0 comments
  • Music Video - Arabic 3D text
    • Ghaith Oun
    • January 23, 2022 15:37
    0 comments
  • SunFlower 3D
    • Hsn4-4
    • January 23, 2022 14:23
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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