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  • "COLLAGE" ... VIDEO along with IMAGE in SAME SNAP
    • vaibhavj_20
    • November 04, 2020 11:30
    • Edited
    4 comments
  • "DELIGHT" ... with added Beauty
    • vaibhavj_20
    • November 04, 2020 11:30
    • Edited
    4 comments
  • Unlit
    • Permanently deleted user
    • November 04, 2020 06:45
    2 comments
  • Shadow Flower
    • Permanently deleted user
    • November 04, 2020 06:44
    2 comments
  • Nutella Game
    • Khdesigns2019
    • November 04, 2020 04:12
    8 comments
  • "Aesthetic Streaks" by Karan Padhiar
    • karanpadhiar21
    • November 04, 2020 03:56
    2 comments
  • Tokyo Night Lenses
    • Emiliusvgs
    • November 04, 2020 00:01
    2 comments
  • SHARP
    • Munzushka
    • November 03, 2020 18:46
    3 comments
  • Eyes cover
    • Fares_316
    • November 03, 2020 17:13
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 03, 2020 15:04
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 03, 2020 15:04
    2 comments
  • walking dead
    • trendalmamlkah
    • November 03, 2020 13:40
    2 comments
  • Pizza
    • Permanently deleted user
    • November 03, 2020 13:24
    3 comments
  • I just want to be appreciated *VIRAL*
    • Permanently deleted user
    • November 03, 2020 07:53
    3 comments
  • For the discerning
    • ttt
    • November 03, 2020 03:46
    2 comments
  • "Skeleton 1" (gold skeleton with ruby heart)
    • P Pascall
    • November 03, 2020 02:13
    • Edited
    1 comment
  • COOKIES N CREAM
    • clocksbroken
    • November 02, 2020 20:11
    3 comments
  • POSITIONS INSPIRED
    • clocksbroken
    • November 02, 2020 20:09
    2 comments
  • Clouds
    • Permanently deleted user
    • November 02, 2020 20:06
    4 comments
  • Moody Tones Filter
    • clocksbroken
    • November 02, 2020 20:05
    2 comments
  • Soft Black N White
    • Ralfs
    • November 02, 2020 16:30
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 16:06
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 16:00
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 15:59
    2 comments
  • Snapchat lenses
    • amaan3107
    • November 02, 2020 13:28
    3 comments
  • Alien
    • trendalmamlkah
    • November 02, 2020 08:55
    1 comment
  • Study Mood
    • Permanently deleted user
    • November 02, 2020 07:23
    2 comments
  • GLOOMY
    • arpitappi29
    • November 02, 2020 02:57
    2 comments
  • My New Lens !!
    • Permanently deleted user
    • November 01, 2020 17:07
    2 comments
  • Lighting Wildin
    • sargun_datway1
    • November 01, 2020 16:31
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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