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  • Jokeman filter
    • skz.28
    • February 10, 2021 19:25
    2 comments
  • [TEMPLATE] "Chatterbox" remake
    • Mikael Hagen Johansen
    • February 10, 2021 19:36
    • Edited
    2 comments
  • Lady Cat
    • Helena Bahdzel
    • February 10, 2021 14:07
    3 comments
  • A virtual interactive museum lens
    • Phil Cohn
    • February 10, 2021 11:00
    2 comments
  • Alien Abduction
    • camron.benjamin
    • February 10, 2021 07:52
    2 comments
  • Pencil Sketch
    • Amr Almashrai
    • February 10, 2021 02:59
    • Edited
    4 comments
  • NEW FILTER!! Warm Sunset
    • Kingvivids
    • February 10, 2021 01:48
    2 comments
  • I need help!!
    • Permanently deleted user
    • February 09, 2021 19:48
    • Edited
    2 comments
  • WIRE FACE - DEPTH BASED LENS
    • Permanently deleted user
    • February 09, 2021 14:23
    • Edited
    2 comments
  • Holi Lens
    • Permanently deleted user
    • February 09, 2021 13:39
    1 comment
  • Color Your Day
    • Ahmed_amado
    • February 09, 2021 10:07
    2 comments
  • Original Me
    • Ahmed_amado
    • February 09, 2021 10:06
    2 comments
  • Original Gentleman From the 2 Seas "3"
    • Ahmed_amado
    • February 09, 2021 10:03
    2 comments
  • Qatar National Sport Day
    • qatar4u
    • February 09, 2021 05:45
    1 comment
  • I wanna be an OLC
    • adskhalifa
    • February 09, 2021 04:16
    1 comment
  • Pivot Transition Lens
    • ibra
    • February 08, 2021 21:57
    4 comments
  • Smai5500
    • rrr6778
    • February 08, 2021 15:42
    0 comments
  • Smai5500
    • rrr6778
    • February 08, 2021 15:42
    0 comments
  • Freak
    • Helena Bahdzel
    • February 08, 2021 11:47
    2 comments
  • Forest Nymph
    • Helena Bahdzel
    • February 08, 2021 11:47
    2 comments
  • Glitch syle
    • iimaimounah
    • February 08, 2021 10:13
    3 comments
  • THESE ARE MY FAVES ๐Ÿ˜ƒ
    • Steve Weir
    • February 08, 2021 03:16
    3 comments
  • OVER 1 MILLION VIEWS!
    • Steve Weir
    • February 08, 2021 03:10
    5 comments
  • Just made an adjustable blur filter that only blurs the background!
    • Permanently deleted user
    • February 08, 2021 02:56
    2 comments
  • Blur and bokeh in one
    • iimaimounah
    • February 08, 2021 00:14
    2 comments
  • Skyline Stickers
    • sargun_datway1
    • February 07, 2021 23:43
    2 comments
  • Purple Skies
    • sargun_datway1
    • February 07, 2021 23:42
    2 comments
  • Creator Profile
    • Robbie242514
    • February 07, 2021 23:21
    4 comments
  • I wanna be an OLC
    • adskhalifa
    • February 07, 2021 22:41
    5 comments
  • Half mask lens
    • Robbie242514
    • February 07, 2021 22:00
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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