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  • New Lens "LIMITED View"
    • sevar
    • April 13, 2021 17:53
    0 comments
  • New Lens "LIMITED View"
    • sevar
    • April 13, 2021 17:53
    0 comments
  • i cannot publish lenses
    • yougraph
    • April 13, 2021 13:41
    • Edited
    1 comment
  • Viewing how many people seen/used your Lens.
    • Mazyar-slemani
    • April 13, 2021 06:24
    2 comments
  • ALadar Lens ( face )
    • iimaimounah
    • April 12, 2021 23:02
    0 comments
  • LIPS - FUUNY LENS FACE TRY IT
    • zizoagha6
    • April 12, 2021 22:27
    0 comments
  • monkey - try new funny lens
    • zizoagha6
    • April 12, 2021 22:26
    0 comments
  • NEON EYE - try new lens
    • zizoagha6
    • April 12, 2021 22:24
    0 comments
  • POOPCORN - FACE
    • zizoagha6
    • April 12, 2021 22:23
    0 comments
  • Ramadan Lenses
    • Adnanelbalushi
    • April 12, 2021 19:39
    0 comments
  • [Face Expressions] Squid expression on Snapchat !
    • Maxime
    • April 12, 2021 16:58
    5 comments
  • العنوان Our Ramadan lenses does not shown in Ramadan tab of lenses explore
    • a.m3mri2
    • April 12, 2021 14:38
    5 comments
  • Album Cover Art Lens
    • gagzslach
    • April 12, 2021 14:05
    0 comments
  • Our Ramadan lenses does not shown in Ramadan tap of lenses explorer
    • Mytham117
    • April 12, 2021 12:42
    0 comments
  • Ramadan Kareem 🌙
    • Alsharare
    • April 12, 2021 11:45
    0 comments
  • Ramadan Kareem
    • Alsharare
    • April 12, 2021 11:21
    • Edited
    0 comments
  • RAMADAN 2021
    • Permanently deleted user
    • April 12, 2021 01:16
    0 comments
  • Ramadan Kareem
    • Adnanelbalushi
    • April 11, 2021 23:59
    0 comments
  • white beauty
    • abu_daahm
    • April 11, 2021 22:36
    0 comments
  • GHOST FACE NEW ONE
    • zizoagha6
    • April 11, 2021 20:28
    0 comments
  • SHREK FACE TRY NEW ONE
    • zizoagha6
    • April 11, 2021 20:27
    0 comments
  • olc?
    • adskhalifa
    • April 11, 2021 19:57
    0 comments
  • Ramadan audio
    • muhannadmujali
    • April 11, 2021 18:53
    0 comments
  • عدسة تاثيرات اشعة الشمس very new
    • amr.gold
    • April 11, 2021 11:16
    0 comments
  • Music And Bookeh
    • amr.gold
    • April 11, 2021 11:15
    0 comments
  • XTan ( Natural Tan )
    • Adnanelbalushi
    • April 11, 2021 11:01
    0 comments
  • Dino (Face Expressions) (Neck Stimulation)
    • ItzJustSamu
    • April 11, 2021 06:15
    • Edited
    2 comments
  • Orange and Pink
    • tushar5186
    • April 11, 2021 02:44
    1 comment
  • PLAY MD lens with transitions that were used in the design of the lens
    • muhannadmujali
    • April 11, 2021 00:15
    0 comments
  • Ramadan
    • Permanently deleted user
    • April 10, 2021 23:31
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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