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  • Grain R1 (NEW LENS)
    • Rebwardlawar
    • April 26, 2021 00:38
    1 comment
  • Morning Streaks (NEW LENS)
    • Rebwardlawar
    • April 26, 2021 00:22
    1 comment
  • Muslim Quotes (NEW LENS)
    • Rebwardlawar
    • April 26, 2021 00:21
    1 comment
  • DARK (NEW LENS)
    • Rebwardlawar
    • April 26, 2021 00:20
    1 comment
  • BEACH (NEW LENS)
    • Rebwardlawar
    • April 26, 2021 00:19
    4 comments
  • Vevo R4 (NEW LENS)
    • Rebwardlawar
    • April 26, 2021 00:18
    1 comment
  • 360-MOON
    • IT_066
    • April 26, 2021 00:13
    4 comments
  • 3D { Face flight fly }
    • lizann.ibrahim
    • April 25, 2021 23:15
    4 comments
  • my perfect lens 900M veiws
    • Rayan.said20
    • April 25, 2021 22:44
    4 comments
  • 3D { sunglasses flip up }
    • lizann.ibrahim
    • April 25, 2021 22:41
    3 comments
  • Paper Drops Lens - New Idea
    • ibra
    • April 25, 2021 21:33
    4 comments
  • This lens gives time and day in a very distinctive font. Try it now through the link or the code
    • Aboday.123
    • April 25, 2021 19:54
    0 comments
  • 3D {CoolHue}
    • lizann.ibrahim
    • April 25, 2021 19:26
    5 comments
  • 3D {Dancing bear}
    • lizann.ibrahim
    • April 25, 2021 18:17
    3 comments
  • double mouth, face inset
    • monish_badi
    • April 25, 2021 17:42
    3 comments
  • "Taurus"
    • Permanently deleted user
    • April 25, 2021 16:06
    2 comments
  • [YOP World] - SnapML
    • nea
    • April 25, 2021 15:51
    3 comments
  • New Lens 3D ( Minecraft 3D Angry )
    • HaMa
    • April 25, 2021 15:48
    1 comment
  • New Lens 3D ( Sonic 3D )
    • HaMa
    • April 25, 2021 15:46
    1 comment
  • [Purple World] - SnapML
    • nea
    • April 25, 2021 15:45
    2 comments
  • New Lens "crazy vision"
    • sevar
    • April 25, 2021 15:36
    5 comments
  • Bttfly Dagger Face
    • Wenstrades
    • April 25, 2021 15:03
    3 comments
  • Nice Vintage Lens
    • ibra
    • April 25, 2021 14:43
    1 comment
  • Graduation 2021 [3D]
    • nea
    • April 25, 2021 14:32
    2 comments
  • Animated Heat [3D Mask]
    • nea
    • April 25, 2021 14:30
    0 comments
  • sunset blur, Fine Art/ Illustration
    • monish_badi
    • April 25, 2021 12:40
    0 comments
  • sunset blur, Fine Art/ Illustration
    • monish_badi
    • April 25, 2021 12:40
    1 comment
  • alien glasses, 3D Modeling/ Animation
    • monish_badi
    • April 25, 2021 12:37
    0 comments
  • [Silent Mood] - SnapML
    • nea
    • April 25, 2021 12:34
    2 comments
  • [Ocean] - SnapML
    • nea
    • April 25, 2021 12:12
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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