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  • Venice A got 30M views
    • Itzgardy
    • April 27, 2021 13:46
    • Edited
    0 comments
  • Sharp A red
    • Itzgardy
    • April 27, 2021 13:24
    0 comments
  • Time Blur V2
    • Itzgardy
    • April 27, 2021 13:59
    • Edited
    2 comments
  • harshad mehta filter, video filter, Fine Art/ Illustration
    • monish_badi
    • April 27, 2021 09:28
    0 comments
  • New lens
    • mirov_bun
    • April 27, 2021 04:56
    2 comments
  • Graduation
    • SHOJOON_97
    • April 27, 2021 04:26
    1 comment
  • Mosaic Portraits Lens - Updated
    • ibra
    • April 27, 2021 04:30
    • Edited
    0 comments
  • metal world
    • creatorwill
    • April 27, 2021 01:47
    3 comments
  • 3abo king 96
    • Permanently deleted user
    • April 27, 2021 01:24
    0 comments
  • Lens
    • Hsn4-4
    • April 28, 2021 01:49
    • Edited
    3 comments
  • Sensitive Content (New Lens)
    • Rebwardlawar
    • April 27, 2021 00:48
    0 comments
  • just for one time unlock
    • lizann.ibrahim
    • April 27, 2021 00:36
    2 comments
  • Dragon Style [SnapML]
    • nea
    • April 26, 2021 23:35
    2 comments
  • GLITCH
    • IT_066
    • April 26, 2021 22:54
    2 comments
  • Technology
    • IT_066
    • April 26, 2021 22:48
    1 comment
  • Beautiful Broken Mirror Lens - New Idea
    • ibra
    • April 26, 2021 22:30
    5 comments
  • EARTH- 360
    • IT_066
    • April 26, 2021 20:58
    2 comments
  • Retro Dunes
    • Permanently deleted user
    • April 26, 2021 19:24
    0 comments
  • Beautiful Pink Lens
    • ibra
    • April 26, 2021 19:22
    5 comments
  • af3922-3b55-4e19-af35-64f28e3c5475
    • haytham_155
    • April 26, 2021 19:10
    1 comment
  • my perfect lens 2,154,536,237B veiws
    • lizann.ibrahim
    • April 26, 2021 19:05
    • Edited
    2 comments
  • Secret Agent | not your usual Streaks Lens
    • Permanently deleted user
    • April 26, 2021 18:55
    3 comments
  • 3 Animated 3D objects [3]
    • nea
    • April 26, 2021 18:50
    2 comments
  • 3 Animated 3D objects [2]
    • nea
    • April 26, 2021 18:51
    • Edited
    2 comments
  • 3 Animated 3D objects [1]
    • nea
    • April 26, 2021 18:48
    • Edited
    2 comments
  • Animated Pulse Head 3D
    • nea
    • April 26, 2021 17:49
    3 comments
  • Polaroid
    • Maya🦋
    • April 26, 2021 17:32
    2 comments
  • meet ty | a 3D Model controllable with your body!
    • Permanently deleted user
    • April 26, 2021 12:45
    2 comments
  • New lens [ 3D dance ]
    • Aboday.123
    • April 26, 2021 10:43
    2 comments
  • New Lens "Hulk vision"
    • sevar
    • April 26, 2021 09:35
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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