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  • My new lens Blue Day
    • Krishna Bhagwagar
    • May 09, 2021 19:03
    1 comment
  • Thrbh
    • Thrbh.2
    • May 10, 2021 03:02
    • Edited
    3 comments
  • New "dark cam" lens
    • henrytv2
    • May 09, 2021 13:14
    • Edited
    3 comments
  • MMA
    • Abdullah0009
    • May 09, 2021 12:39
    2 comments
  • Name in Hand
    • anskfz
    • May 09, 2021 12:35
    3 comments
  • New Lens - Eurovision Song Contest 2021
    • Permanently deleted user
    • May 09, 2021 11:56
    3 comments
  • New Lens - Kings & Queens
    • Permanently deleted user
    • May 09, 2021 11:51
    3 comments
  • blushin Grain
    • Abdullah0009
    • May 09, 2021 11:50
    2 comments
  • Be My
    • Abdullah0009
    • May 09, 2021 11:48
    2 comments
  • My name is orange
    • modelsbythor
    • May 09, 2021 08:53
    1 comment
  • lensstudio
    • adskhalifa
    • May 09, 2021 08:05
    4 comments
  • Effect
    • Thrbh.2
    • May 10, 2021 03:01
    • Edited
    1 comment
  • Upload photo
    • Hsn4-4
    • May 09, 2021 02:25
    6 comments
  • Day
    • Thrbh.2
    • May 09, 2021 02:23
    1 comment
  • Some face lenses
    • appelsiensam
    • May 08, 2021 18:55
    1 comment
  • indie butterflies
    • appelsiensam
    • May 08, 2021 18:47
    1 comment
  • hot flames set
    • appelsiensam
    • May 08, 2021 18:42
    1 comment
  • انتظروا عدستي للعيد
    • Creative
    • May 08, 2021 18:05
    1 comment
  • Fun Look 2
    • Mytham117
    • May 08, 2021 17:31
    3 comments
  • OLC Mosaic Portrait Lens
    • ibra
    • May 08, 2021 16:56
    1 comment
  • EID
    • SHOJOON_97
    • May 08, 2021 14:49
    1 comment
  • makeup
    • Permanently deleted user
    • May 08, 2021 13:40
    1 comment
  • makeup
    • Permanently deleted user
    • May 08, 2021 13:37
    1 comment
  • DARK
    • Abdullah0009
    • May 08, 2021 11:20
    1 comment
  • Support my new lens "Gummies"
    • Permanently deleted user
    • May 08, 2021 09:03
    1 comment
  • CAMEL
    • Munzushka
    • May 08, 2021 08:07
    2 comments
  • GOLD MAKE UP
    • Munzushka
    • May 08, 2021 08:06
    1 comment
  • GOLD MAKE UP
    • Munzushka
    • May 08, 2021 08:06
    1 comment
  • Love emoji
    • Munzushka
    • May 08, 2021 08:05
    1 comment
  • READ HEADS
    • Munzushka
    • May 08, 2021 08:04
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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