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  • new lenses new lenses try out A52
    • ahmad_chiway
    • June 09, 2021 18:28
    1 comment
  • new lenses try out autumn
    • ahmad_chiway
    • June 09, 2021 18:26
    1 comment
  • broken simulation | a Lens made by me
    • Permanently deleted user
    • June 09, 2021 18:53
    • Edited
    5 comments
  • Camera Roll
    • Allmunass
    • June 09, 2021 17:29
    • Edited
    1 comment
  • Dubai
    • Adnanelbalushi
    • June 09, 2021 17:09
    0 comments
  • Dubai
    • Adnanelbalushi
    • June 09, 2021 17:09
    0 comments
  • Dubai
    • Adnanelbalushi
    • June 09, 2021 16:49
    0 comments
  • XBloom
    • Adnanelbalushi
    • June 09, 2021 16:34
    1 comment
  • XCoral
    • Adnanelbalushi
    • June 09, 2021 16:13
    • Edited
    1 comment
  • sky filter
    • hemahemeee
    • June 09, 2021 15:48
    2 comments
  • Audio Visualizer Lens
    • RYΛN SHIELDS
    • June 09, 2021 14:34
    1 comment
  • guess what i am
    • Harpx0
    • June 09, 2021 13:02
    • Edited
    2 comments
  • AX7 ( Blaze )
    • Adnanelbalushi
    • June 09, 2021 09:26
    1 comment
  • Audio Analyzer
    • Permanently deleted user
    • June 09, 2021 09:07
    1 comment
  • wizard 3D
    • creatorwill
    • June 09, 2021 04:48
    4 comments
  • Grains JR
    • Abdullah0009
    • June 08, 2021 19:18
    2 comments
  • try out giraffe dance
    • ahmad_chiway
    • June 08, 2021 17:29
    1 comment
  • try out new lenses black and white
    • ahmad_chiway
    • June 08, 2021 17:28
    2 comments
  • try out new lenses 3d 3face
    • ahmad_chiway
    • June 08, 2021 17:27
    1 comment
  • Windows XP
    • Jasnoor Singh🔺
    • June 08, 2021 16:36
    2 comments
  • Ballas Gang World
    • Jasnoor Singh🔺
    • June 08, 2021 16:32
    2 comments
  • Hi, made a new film lens! Do try it out :)
    • Permanently deleted user
    • June 08, 2021 14:51
    4 comments
  • Tommy from Vice City
    • Jasnoor Singh🔺
    • June 08, 2021 14:50
    3 comments
  • Gradient Rotation
    • abhinav1285
    • June 08, 2021 14:47
    1 comment
  • DYNAMIC
    • abhinav1285
    • June 08, 2021 14:45
    1 comment
  • Fresh Vibe - With Beauty | Just Hit 100+ Million Views
    • gagzslach
    • June 08, 2021 14:12
    5 comments
  • shelby company limited lens
    • Maitham911
    • June 08, 2021 12:07
    1 comment
  • obsession
    • Hubertl
    • June 08, 2021 05:50
    2 comments
  • water spirit ML
    • creatorwill
    • June 08, 2021 03:44
    7 comments
  • plant capsule
    • Wenstrades
    • June 08, 2021 02:39
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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