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  • Zealous By Under25aisat https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=cb445a18d1cd4727b81c2efdd8473bc5&metadata=01
    • Permanently deleted user
    • June 13, 2021 07:46
    1 comment
  • upset and new lens
    • adskhalifa
    • June 13, 2021 03:49
    0 comments
  • Filter Feedback (Spongebob)
    • bperry2762
    • June 13, 2021 01:31
    3 comments
  • Ghrwb
    • geek_medo
    • June 12, 2021 23:58
    3 comments
  • snap ml
    • a_7q77
    • June 12, 2021 23:22
    • Edited
    4 comments
  • NEW LENSES TRY OUT LOKE
    • ahmad_chiway
    • June 12, 2021 19:45
    2 comments
  • NEW LENSES TRY OUT A46
    • ahmad_chiway
    • June 12, 2021 19:43
    2 comments
  • NEW LENSES try out GOLF BAAL
    • ahmad_chiway
    • June 12, 2021 19:42
    2 comments
  • new lens
    • adskhalifa
    • June 12, 2021 16:45
    2 comments
  • Black & White
    • gagzslach
    • June 12, 2021 15:04
    2 comments
  • Pink hair simulation and goggles
    • lavishjassal1
    • June 12, 2021 12:47
    2 comments
  • Sunglasses Swag
    • lavishjassal1
    • June 12, 2021 12:46
    2 comments
  • Mustaches Lens
    • Rohitmann132
    • June 12, 2021 09:26
    • Edited
    2 comments
  • Silly Face Funny Lens
    • Rohitmann132
    • June 12, 2021 09:24
    2 comments
  • Storyline Filter Here
    • Rohitmann132
    • June 12, 2021 09:15
    1 comment
  • Sharpen Effect
    • Rohitmann132
    • June 12, 2021 09:11
    2 comments
  • Beauty Filter
    • Rohitmann132
    • June 12, 2021 09:02
    3 comments
  • 3D AR lens with background particles
    • Wasim Ghole
    • June 13, 2021 06:39
    • Edited
    3 comments
  • Devil Inside Lens
    • yajanrjoshi
    • June 12, 2021 04:48
    7 comments
  • the flash 3D
    • creatorwill
    • June 12, 2021 02:01
    2 comments
  • Animated 3d Object Filter "Twerkin Tony"
    • bperry2762
    • June 12, 2021 01:10
    2 comments
  • Here's The Link To All My Lenses Made In The Last Month Becoming A Lens Creator! Enjoy! Please Leave Tips!
    • Itzjustkazz
    • June 11, 2021 23:58
    2 comments
  • 😭❤️
    • Itzjustkazz
    • June 11, 2021 23:52
    1 comment
  • I love making lens!
    • Itzjustkazz
    • June 11, 2021 23:52
    1 comment
  • These are doing so well!
    • Itzjustkazz
    • June 11, 2021 23:50
    3 comments
  • I got over a 1 mil view on this 😭❤️
    • Itzjustkazz
    • June 11, 2021 23:50
    3 comments
  • I Can't Believe How Much Better I’ve Gotten!
    • Itzjustkazz
    • June 11, 2021 23:44
    1 comment
  • My Style Of Lens
    • Itzjustkazz
    • June 11, 2021 23:42
    1 comment
  • These are doing so well.
    • Itzjustkazz
    • June 11, 2021 23:41
    0 comments
  • I Made A Castfish Lens With My Own Lashes!
    • Itzjustkazz
    • June 11, 2021 23:36
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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