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  • My Newest Face Expression Lenses
    • Marco_18
    • July 14, 2021 02:24
    1 comment
  • New grain lens (black)
    • Andraey_3k
    • July 14, 2021 01:49
    1 comment
  • Coffee
    • mz-aki
    • July 13, 2021 23:03
    1 comment
  • beauty of nature
    • mz-aki
    • July 13, 2021 22:59
    3 comments
  • classic
    • mz-aki
    • July 13, 2021 22:58
    1 comment
  • Crystaline (3D AR)
    • saqib_m55
    • July 14, 2021 18:52
    • Edited
    2 comments
  • new LENSES doge style
    • ahmad_chiway
    • July 13, 2021 18:34
    1 comment
  • new LENSES 53
    • ahmad_chiway
    • July 13, 2021 18:34
    1 comment
  • new LENSES 51
    • ahmad_chiway
    • July 13, 2021 18:33
    1 comment
  • Prior To The Community Loving The Byakugan Lens So Much They Wanted The Sharingan! So I Decided To Grant Their Request.
    • Itzjustkazz
    • July 13, 2021 15:43
    • Edited
    0 comments
  • Check out my most viral lenses🤟🏼
    • saqib_m55
    • July 13, 2021 14:27
    3 comments
  • Smiley cowboy 🤠
    • eren892
    • July 13, 2021 14:26
    • Edited
    2 comments
  • Beauty
    • klpa.a
    • July 13, 2021 12:37
    1 comment
  • Kawaii
    • klpa.a
    • July 13, 2021 12:17
    1 comment
  • Facetime Dua Lipa
    • Permanently deleted user
    • July 13, 2021 01:35
    1 comment
  • VHS Filter
    • Permanently deleted user
    • July 13, 2021 01:35
    1 comment
  • Facetime Lin Manuel Miranda
    • Permanently deleted user
    • July 13, 2021 01:34
    0 comments
  • Facetime Nailea Devora <3
    • Permanently deleted user
    • July 13, 2021 01:33
    0 comments
  • Inspired By My Great Grandma’s Fav Colors And Fav Jamaican Slang “Kiss My Teeth” Try My Lens “KMT”
    • Itzjustkazz
    • July 13, 2021 00:05
    0 comments
  • Clear Skin
    • klpa.a
    • July 12, 2021 23:56
    0 comments
  • cyber glasses alt by Kori
    • famoushawdy
    • July 12, 2021 22:53
    0 comments
  • FARLLAX (3D) [Animation]
    • nea
    • July 12, 2021 22:30
    1 comment
  • Cool yellow light Depth API
    • nea
    • July 12, 2021 22:27
    2 comments
  • Cool red light Depth API
    • nea
    • July 12, 2021 22:25
    0 comments
  • 3D Frog hat 🐸🧢
    • eren892
    • July 12, 2021 22:08
    • Edited
    0 comments
  • Black Hypebeast
    • klpa.a
    • July 12, 2021 21:24
    0 comments
  • new LENSES 52
    • ahmad_chiway
    • July 12, 2021 21:03
    0 comments
  • new LENSES 50
    • ahmad_chiway
    • July 12, 2021 21:02
    0 comments
  • new LENSES 49
    • ahmad_chiway
    • July 12, 2021 21:02
    0 comments
  • Effect 37
    • lioil2
    • July 12, 2021 18:39
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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