The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Snow Globe
    • Sofunnyvidz
    • December 12, 2021 17:21
    0 comments
  • Stone Cold Crazy
    • Sofunnyvidz
    • December 12, 2021 17:19
    0 comments
  • Rose
    • Sofunnyvidz
    • December 12, 2021 17:17
    0 comments
  • Old Film
    • Sofunnyvidz
    • December 12, 2021 17:16
    0 comments
  • Retro 90s Vibes
    • Sofunnyvidz
    • December 12, 2021 17:13
    0 comments
  • Hearts and Flowers
    • Sofunnyvidz
    • December 12, 2021 17:11
    0 comments
  • gold start
    • deema1889
    • December 12, 2021 17:04
    0 comments
  • gold start
    • deema1889
    • December 12, 2021 17:04
    1 comment
  • Check out my wearable shoes
    • Permanently deleted user
    • December 12, 2021 17:39
    • Edited
    0 comments
  • Question…..
    • Itzjustkazz
    • December 12, 2021 09:29
    0 comments
  • Collaboration 🥳
    • Itzjustkazz
    • December 12, 2021 09:27
    1 comment
  • Collaboration 🥳
    • Itzjustkazz
    • December 12, 2021 09:27
    0 comments
  • text
    • deema1889
    • December 12, 2021 06:30
    2 comments
  • Fix the Filter Issue
    • Permanently deleted user
    • December 11, 2021 23:39
    2 comments
  • mmm
    • quangthopham
    • December 11, 2021 13:28
    1 comment
  • story issue
    • Permanently deleted user
    • December 11, 2021 13:05
    0 comments
  • Red HDR
    • yajanrjoshi
    • December 11, 2021 11:49
    0 comments
  • Plinko | a Physics Lens made by me
    • Permanently deleted user
    • December 11, 2021 10:04
    2 comments
  • Face stretch
    • ashcole0035
    • December 11, 2021 07:35
    1 comment
  • Color correctiom
    • ashcole0035
    • December 11, 2021 07:33
    1 comment
  • Are GIFS inside lens studio copyright free?
    • rubal 17
    • December 11, 2021 06:42
    0 comments
  • Broken Screen
    • Wasim Ghole
    • December 11, 2021 03:02
    3 comments
  • #Twitter Tweet
    • Wasim Ghole
    • December 13, 2021 08:31
    • Edited
    0 comments
  • New Year
    • lizann.ibrahim
    • December 10, 2021 16:38
    1 comment
  • Lens Studio preview video not playing
    • Permanently deleted user
    • December 10, 2021 12:10
    5 comments
  • Instantiating 3D objects with Machine Learning Templates
    • Permanently deleted user
    • December 10, 2021 11:38
    1 comment
  • [Clothes & Body mesh] Poncho on Snapchat !
    • Maxime
    • December 10, 2021 10:12
    0 comments
  • Turn the boring blue sky into a burst of colours!
    • yajanrjoshi
    • December 10, 2021 09:35
    0 comments
  • [3D] Lost Crystals done In 30Min
    • nea
    • December 10, 2021 03:23
    3 comments
  • Play Minecraft on Snapchat
    • Wasim Ghole
    • December 10, 2021 02:44
    2 comments
  • «
  • ‹
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It