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  • check out this filter i made.
    • Permanently deleted user
    • March 25, 2020 02:14
    0 comments
  • How to get vertex movement data to detect facial expression?
    • Dofl Yun
    • March 25, 2020 01:12
    0 comments
  • Help me with a script
    • ItzJustSamu
    • March 24, 2020 23:39
    1 comment
  • My fIrst lens for girlfriend <3
    • Permanently deleted user
    • March 24, 2020 20:34
    0 comments
  • CLOUDS BACKGROUND
    • johnny
    • March 24, 2020 18:00
    0 comments
  • My fIrst lens
    • Permanently deleted user
    • March 24, 2020 17:04
    1 comment
  • The most advanced game lens I have ever created
    • uaepro
    • March 24, 2020 14:28
    3 comments
  • BABY FILTER? HELP
    • Permanently deleted user
    • March 24, 2020 08:48
    19 comments
  • lens doesn't fit screen
    • Permanently deleted user
    • March 24, 2020 06:16
    0 comments
  • [Lens Creator] is there a limit to how many times you can apply?
    • xtynesha
    • March 24, 2020 02:24
    2 comments
  • Attributed string
    • Marco Vanossi
    • March 24, 2020 01:40
    1 comment
  • Cycle through different objects/effects
    • kulebriller
    • March 23, 2020 21:52
    4 comments
  • Butterfly
    • Permanently deleted user
    • March 23, 2020 20:14
    0 comments
  • What's your pickup line?
    • furgfury12
    • March 23, 2020 20:04
    0 comments
  • notifcations
    • Permanently deleted user
    • March 23, 2020 10:00
    1 comment
  • Moon Massage
    • Gijs Wahl
    • March 23, 2020 09:32
    0 comments
  • Error on Pause
    • Permanently deleted user
    • March 23, 2020 03:13
    • Edited
    1 comment
  • Tipsy Babez
    • Permanently deleted user
    • March 22, 2020 19:03
    0 comments
  • Snap Camera Compatibility
    • Permanently deleted user
    • March 22, 2020 18:50
    1 comment
  • Lens update in review can't be used
    • Marco Vanossi
    • March 22, 2020 17:33
    0 comments
  • I need your help explaining the lens
    • Abumeyer7
    • March 22, 2020 17:16
    1 comment
  • covid 19
    • r-aqqq
    • March 22, 2020 16:33
    3 comments
  • Blurred background
    • Permanently deleted user
    • March 22, 2020 16:41
    • Edited
    1 comment
  • Directly Open Lens in Snap Camera
    • Kevinhabich
    • March 22, 2020 16:20
    2 comments
  • PC Gamer
    • Kevinhabich
    • March 22, 2020 16:13
    0 comments
  • Why is this lens under review
    • athb.almsha3r
    • March 22, 2020 15:36
    1 comment
  • Segmentation No Working
    • Permanently deleted user
    • March 22, 2020 13:05
    2 comments
  • Depth sorting touch components
    • sava nozin
    • March 21, 2020 22:28
    5 comments
  • Graph over growth
    • adamabse
    • March 21, 2020 21:58
    0 comments
  • Smooth face mask
    • adamabse
    • March 21, 2020 21:49
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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