The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • purple Angel cloud lens 🥳
    • ella0wens
    • April 05, 2020 01:25
    0 comments
  • new snapchat
    • Permanently deleted user
    • April 04, 2020 22:03
    0 comments
  • Transparent images
    • mosmurphy
    • April 04, 2020 21:23
    1 comment
  • lenses
    • timeeamanyo
    • April 04, 2020 21:17
    1 comment
  • NEW !! "the peanuts"
    • Permanently deleted user
    • April 04, 2020 20:15
    0 comments
  • Impossible to connect : something went wrong
    • Permanently deleted user
    • April 04, 2020 18:12
    13 comments
  • how can i use other project as a template?
    • Permanently deleted user
    • April 04, 2020 17:23
    2 comments
  • Zoom blocking Snap Camera on MacOS?
    • Permanently deleted user
    • April 04, 2020 17:11
    8 comments
  • Would You Rather
    • Sam Finding
    • April 11, 2020 17:42
    • Edited
    1 comment
  • "I DONT CARE" lens
    • rmarko18
    • April 04, 2020 17:03
    0 comments
  • Holographic lips ! My first lens
    • rmarko18
    • April 04, 2020 16:53
    0 comments
  • Why is lens studio not available on chromebrook?
    • Permanently deleted user
    • April 04, 2020 16:32
    2 comments
  • inporting files / blush. help?
    • Permanently deleted user
    • April 04, 2020 15:08
    • Edited
    0 comments
  • Kubernetes
    • Permanently deleted user
    • April 04, 2020 12:57
    1 comment
  • Voice activated lens
    • RICHARD COGGIN
    • April 04, 2020 10:01
    0 comments
  • TRY IT OUT!!!
    • ava162534
    • April 04, 2020 05:35
    0 comments
  • Question
    • Permanently deleted user
    • April 04, 2020 05:26
    0 comments
  • sun blush
    • Permanently deleted user
    • April 04, 2020 02:50
    • Edited
    0 comments
  • grainy filters
    • Permanently deleted user
    • April 04, 2020 01:43
    2 comments
  • cherry
    • Permanently deleted user
    • April 04, 2020 01:40
    0 comments
  • my first lens! check it out! "Bad Playboy"
    • Permanently deleted user
    • April 04, 2020 00:42
    1 comment
  • Lens help
    • bailey.sanders7
    • April 03, 2020 23:52
    1 comment
  • My lens isn't showing up on search
    • Shreyakoppula
    • April 03, 2020 23:30
    1 comment
  • WFH Fireworks - The night sky lights with Fireworks when you smile
    • Sam Finding
    • April 03, 2020 23:03
    0 comments
  • I can't find "Face Effects"
    • Permanently deleted user
    • April 03, 2020 22:13
    11 comments
  • Urgently need the original sad face lens!
    • Permanently deleted user
    • April 03, 2020 21:22
    7 comments
  • How can I get screen position from a scene object like a cub?
    • Dofl Yun
    • April 03, 2020 19:45
    2 comments
  • lens: natural lashes by lenna☁️
    • lenna.lenk
    • April 03, 2020 18:51
    0 comments
  • Camera Roll upload
    • Ahmedbarwre
    • April 03, 2020 18:07
    0 comments
  • My first Filter! VSCO warm natural
    • Permanently deleted user
    • April 03, 2020 17:27
    0 comments
  • «
  • ‹
  • 441
  • 442
  • 443
  • 444
  • 445
  • 446
  • 447
  • 448
  • 449
  • 450
  • 451
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It