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  • lenses not getting reach
    • priynshu.chouhn
    • August 25, 2020 12:35
    2 comments
  • Marker Snapcode - Old tutorial
    • Permanently deleted user
    • August 25, 2020 12:13
    1 comment
  • Sweet hearts
    • gunu_888
    • August 25, 2020 09:04
    1 comment
  • autumn
    • daljitsinghkode
    • August 25, 2020 08:44
    0 comments
  • style transfer lenss
    • Maha
    • September 14, 2020 02:22
    • Edited
    0 comments
  • rain cloud lens
    • Maha
    • September 14, 2020 02:24
    • Edited
    0 comments
  • 3D Lenses
    • Maha
    • August 25, 2020 06:29
    0 comments
  • VR Lenses
    • Maha
    • August 25, 2020 06:26
    0 comments
  • cartoon face
    • Maha
    • August 25, 2020 06:23
    0 comments
  • game lens ( bird hunter )
    • Maha
    • September 14, 2020 02:40
    • Edited
    0 comments
  • new game lens ( ghosts )
    • Maha
    • September 14, 2020 01:58
    • Edited
    0 comments
  • run game lens 2
    • Maha
    • September 14, 2020 02:25
    • Edited
    0 comments
  • No Available Camera Input
    • musicbystix
    • August 25, 2020 05:53
    4 comments
  • Which Friend Type Are You?
    • Permanently deleted user
    • August 24, 2020 19:07
    • Edited
    0 comments
  • i dont know whats the reason make my lens get rejected after some minutes
    • imdidar
    • August 24, 2020 18:25
    • Edited
    4 comments
  • Blurring Issue
    • Amber D
    • August 24, 2020 18:09
    4 comments
  • they're Every Where!!
    • Wolf
    • August 24, 2020 17:48
    1 comment
  • How to use segmentation to show 3D background?
    • Jay Villarreal
    • August 24, 2020 17:36
    0 comments
  • Medical ideas
    • mbtuae
    • August 24, 2020 16:19
    2 comments
  • MY LENS UNDER MAINTENANCE
    • Cheema
    • August 24, 2020 15:24
    3 comments
  • Check out PEPPA lens by shay r
    • shay r
    • August 24, 2020 14:56
    0 comments
  • SnapML: is the .dnn format documented?
    • Permanently deleted user
    • August 24, 2020 11:49
    1 comment
  • about OLC
    • priynshu.chouhn
    • August 24, 2020 09:15
    5 comments
  • Quote
    • gunu_888
    • August 24, 2020 08:39
    0 comments
  • Fun face
    • gunu_888
    • August 24, 2020 08:36
    2 comments
  • Sharing Basketball Lens
    • Permanently deleted user
    • August 24, 2020 04:33
    7 comments
  • Bones
    • Permanently deleted user
    • August 24, 2020 01:23
    0 comments
  • new UI
    • Permanently deleted user
    • August 23, 2020 23:57
    2 comments
  • New UI
    • Kanz
    • August 23, 2020 20:15
    1 comment
  • Color Customizer
    • Permanently deleted user
    • August 23, 2020 15:57
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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