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  • MSTSER
    • v3s
    • October 18, 2020 20:57
    • Edited
    3 comments
  • Sarah Sanderson Filter
    • Permanently deleted user
    • October 18, 2020 15:38
    1 comment
  • Regarding lanse studio material
    • maheshrawat022
    • October 18, 2020 13:12
    1 comment
  • Thrasher Beauty Filter With Removable Backround
    • memlord
    • October 18, 2020 12:55
    1 comment
  • Collage Frame
    • i_amprince6804
    • October 18, 2020 11:57
    1 comment
  • halloween🎃
    • trendalmamlkah
    • October 18, 2020 10:51
    2 comments
  • Rainbow Segemented Background
    • Jhonnel Pica
    • October 18, 2020 10:20
    3 comments
  • bats
    • trendalmamlkah
    • October 18, 2020 09:27
    1 comment
  • Filter stuck on " In Review " but he is active
    • What
    • October 18, 2020 09:21
    4 comments
  • scary
    • trendalmamlkah
    • October 18, 2020 09:12
    2 comments
  • scream
    • trendalmamlkah
    • October 18, 2020 09:02
    2 comments
  • halloween🎃
    • trendalmamlkah
    • October 18, 2020 08:56
    2 comments
  • curves or adjustment tool
    • dritydrops
    • October 18, 2020 08:26
    1 comment
  • Lens studio
    • harmandhiman.13
    • October 18, 2020 08:14
    2 comments
  • Search button in snap camera shows only community lenses
    • Permanently deleted user
    • October 18, 2020 06:26
    7 comments
  • 2 person
    • dritydrops
    • October 18, 2020 01:42
    4 comments
  • Indie filter
    • Noahpreston_2
    • October 17, 2020 21:48
    2 comments
  • Filtro Pity
    • Permanently deleted user
    • October 17, 2020 21:34
    2 comments
  • Pineapples
    • Permanently deleted user
    • October 17, 2020 19:57
    1 comment
  • Bokeh
    • qatar4u
    • October 17, 2020 19:05
    1 comment
  • Aesthetic
    • qatar4u
    • October 17, 2020 14:44
    1 comment
  • Check out A Protest Filter For Nigerian's #ENDSARS
    • nana_mitch
    • October 17, 2020 10:59
    • Edited
    1 comment
  • Adding Lut To Kira Kira
    • nana_mitch
    • October 17, 2020 08:00
    7 comments
  • about snap camera
    • Permanently deleted user
    • October 17, 2020 04:04
    2 comments
  • Helping with adding materials to 3d model
    • Permanently deleted user
    • October 17, 2020 03:21
    3 comments
  • My new lens "Aesthetic Look"
    • Anu Rawat
    • October 17, 2020 02:32
    2 comments
  • SOFT
    • arpitappi29
    • October 16, 2020 19:49
    3 comments
  • Lens rejected for "copyright"
    • Hogvoldo
    • October 16, 2020 12:17
    3 comments
  • Vivid
    • habrol78
    • October 16, 2020 10:54
    1 comment
  • New Lens "Purple Glow" is now live ^_^
    • Lilmubrown
    • October 16, 2020 10:45
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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