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  • UI Slider touchBlocking
    • a_ij
    • January 02, 2021 18:54
    1 comment
  • New Lens Biggest Gift
    • Анастасия Марченко
    • January 02, 2021 17:21
    2 comments
  • "Film Camera"
    • Permanently deleted user
    • January 02, 2021 17:04
    2 comments
  • Check out my new material Editor lens
    • muhammad99sher
    • January 02, 2021 14:04
    2 comments
  • Rotating mask
    • abhinav1285
    • January 02, 2021 13:41
    2 comments
  • "definitions"
    • Permanently deleted user
    • January 02, 2021 11:41
    2 comments
  • Is there such a function?
    • Vadim Petker
    • January 02, 2021 11:27
    8 comments
  • Is there such a function?
    • Vadim Petker
    • January 02, 2021 11:18
    4 comments
  • Rainy day
    • Permanently deleted user
    • January 02, 2021 08:31
    • Edited
    2 comments
  • apple-mac style filter lens
    • daw-v
    • January 02, 2021 07:56
    2 comments
  • Post Effect help
    • izhan_w
    • January 02, 2021 04:12
    1 comment
  • Sliders/Color pick
    • Agirlxoxo360
    • January 02, 2021 03:30
    1 comment
  • Moving lenses
    • ma_petrusic
    • January 02, 2021 00:02
    0 comments
  • Image Target using Script Graph Examples?
    • ichabodcole
    • January 01, 2021 23:31
    0 comments
  • Changing Text Upon UI Press
    • moritzzza
    • January 01, 2021 22:13
    1 comment
  • Lens Reject
    • diya0r
    • January 01, 2021 21:49
    1 comment
  • [Pinocchio]
    • SirQu3ntin
    • January 01, 2021 21:25
    4 comments
  • CYBER GLOW EFFECT
    • Permanently deleted user
    • January 01, 2021 19:52
    1 comment
  • "Neon face"
    • Permanently deleted user
    • January 01, 2021 18:14
    2 comments
  • Eye ART
    • sevar
    • January 01, 2021 17:57
    2 comments
  • Lens Reject
    • diya0r
    • January 01, 2021 16:41
    1 comment
  • snap camera use on chrome book
    • Liya_al0
    • January 01, 2021 10:38
    0 comments
  • Lens Reject
    • diya0r
    • January 01, 2021 07:38
    2 comments
  • new filters!! :)
    • itscassielu
    • January 01, 2021 07:10
    2 comments
  • Lens Rejected
    • mohandhir
    • December 31, 2020 22:18
    1 comment
  • [Game] Bees n' Boops
    • Niko Hestia
    • December 31, 2020 20:41
    2 comments
  • go try teal vibes!
    • iwojtowicz8
    • December 31, 2020 19:35
    2 comments
  • Check it out!! 4K Music - Yvngyam
    • Permanently deleted user
    • December 31, 2020 18:53
    2 comments
  • Import Lens from Snapchat to SnapCamera ?
    • kapitaenskatze
    • December 31, 2020 16:59
    0 comments
  • best Lens in 2020 christmas
    • slomlife
    • December 31, 2020 14:58
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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