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  • Black Dragon
    • alexficarrotta
    • March 27, 2022 01:10
    0 comments
  • new lens red
    • waleed alshmri
    • March 26, 2022 20:11
    2 comments
  • sweetie
    • qatar4u
    • March 26, 2022 11:30
    3 comments
  • Adding files in folder as textures
    • traltixxx
    • March 26, 2022 09:45
    0 comments
  • Body Tattoo
    • qatar4u
    • March 26, 2022 07:56
    2 comments
  • "geometry field"
    • Sudi
    • March 26, 2022 07:28
    0 comments
  • [Tutorial] AR Head Crystals Featured
    • fxk
    • May 24, 2022 22:27
    • Edited
    4 comments
  • Superhero 🦸 Lens
    • Vivek.0525
    • March 26, 2022 01:47
    1 comment
  • Filter On Certain Phones
    • christinaoneill4
    • March 26, 2022 00:09
    1 comment
  • Trending lens
    • Qizex
    • March 25, 2022 21:38
    2 comments
  • new lens black
    • waleed alshmri
    • March 25, 2022 19:59
    2 comments
  • Lens Women in armed forces
    • froos_3sl
    • March 25, 2022 18:44
    7 comments
  • Fluttershy outfit
    • bagdellenok
    • March 25, 2022 10:55
    0 comments
  • 356
    • sabby59
    • March 25, 2022 08:36
    1 comment
  • Hay!
    • qatar4u
    • March 25, 2022 06:52
    0 comments
  • Can I Include a Lens Studio Image on My Website?
    • Isabella harry
    • March 25, 2022 06:31
    2 comments
  • face roce
    • froos_3sl
    • March 25, 2022 01:55
    8 comments
  • .fbx 3d model colors are blurred and not the original
    • Aamani Cherukuri
    • March 24, 2022 21:50
    0 comments
  • new lens for man Clean face
    • waleed alshmri
    • March 24, 2022 20:24
    2 comments
  • LOVE
    • qatar4u
    • March 24, 2022 18:52
    2 comments
  • Grey Blur
    • Georgio Nassar
    • March 24, 2022 17:03
    3 comments
  • new lens for woman
    • waleed alshmri
    • March 23, 2022 20:49
    0 comments
  • New lens: Ten seconds
    • Vitor Freire
    • March 23, 2022 15:21
    1 comment
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • March 23, 2022 13:41
    19 comments
  • Levi in the sky
    • bagdellenok
    • March 23, 2022 10:28
    0 comments
  • Face stretch
    • Ador
    • March 23, 2022 10:03
    0 comments
  • [Tutorial] Create AR experiences with Custom Landmarker + Physics!
    • Emiliusvgs
    • March 23, 2022 05:13
    3 comments
  • Smoothing custom segmentation edges
    • Ana Carolina
    • March 22, 2022 22:55
    0 comments
  • new lens for man
    • waleed alshmri
    • March 22, 2022 20:58
    0 comments
  • Script visibility to number of taps
    • Chunkeyninja
    • March 22, 2022 17:49
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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