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  • Try Hunni!
    • Itzjustkazz
    • June 23, 2021 14:02
    2 comments
  • since everyone liked my sharpen lens i made a peachy sharp one!
    • Itzjustkazz
    • June 23, 2021 14:01
    3 comments
  • Cucumber
    • Permanently deleted user
    • June 23, 2021 13:56
    1 comment
  • Lense Collections
    • appelsiensam
    • June 23, 2021 12:21
    0 comments
  • check out my lens "lucid"
    • shravaniman
    • June 23, 2021 10:53
    0 comments
  • for doraemon fans!
    • Permanently deleted user
    • June 23, 2021 07:33
    0 comments
  • disposable camera lens :)
    • Permanently deleted user
    • June 23, 2021 07:32
    0 comments
  • Asthetic Quotes
    • hemahemeee
    • June 23, 2021 06:38
    1 comment
  • Snap Camera
    • Permanently deleted user
    • June 23, 2021 16:39
    • Edited
    7 comments
  • Catch Donought from your Mouth
    • modelsbythor
    • June 23, 2021 06:00
    1 comment
  • Tap For More Aliens
    • modelsbythor
    • June 23, 2021 05:56
    1 comment
  • Cutie pie
    • Maitham911
    • June 23, 2021 04:23
    1 comment
  • Enchantress
    • Wenstrades
    • June 23, 2021 02:06
    1 comment
  • SmartWatch
    • Wenstrades
    • June 23, 2021 01:50
    1 comment
  • new lenses try out A7
    • ahmad_chiway
    • June 22, 2021 21:39
    1 comment
  • NEW LENSES TRY OUT A24
    • ahmad_chiway
    • June 22, 2021 21:38
    0 comments
  • NEW LENSES TRY OUT GHOST FACE
    • ahmad_chiway
    • June 22, 2021 21:38
    1 comment
  • ROSA
    • Adnanelbalushi
    • June 22, 2021 20:13
    1 comment
  • Clarendon
    • Adnanelbalushi
    • June 22, 2021 20:01
    3 comments
  • Beach Glow
    • Adnanelbalushi
    • June 22, 2021 19:58
    0 comments
  • XNAR
    • Adnanelbalushi
    • June 22, 2021 19:56
    0 comments
  • Im Here
    • gagzslach
    • June 22, 2021 17:52
    1 comment
  • Save in Chat Option
    • Permanently deleted user
    • June 22, 2021 17:41
    1 comment
  • Flappy Bird Lens!
    • Noah Lupowitz
    • June 22, 2021 16:18
    0 comments
  • Enlarge Face Mask
    • hd_tx
    • June 22, 2021 15:49
    1 comment
  • RRR6778
    • sooss150
    • June 22, 2021 15:07
    • Edited
    0 comments
  • RRR6778
    • sooss150
    • June 22, 2021 15:04
    0 comments
  • Fire vortex
    • Maha
    • June 22, 2021 14:44
    6 comments
  • RRR6778
    • sooss150
    • June 22, 2021 14:41
    0 comments
  • Mor filter for summer
    • a.m3mri2
    • June 22, 2021 12:59
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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