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  • UI Light Mode
    • Franziska Schneider
    • October 05, 2021 16:32
    0 comments
  • Geometry Shader support in material editor
    • Franziska Schneider
    • October 05, 2021 15:58
    0 comments
  • NYA
    • geek_medo
    • October 05, 2021 10:21
    0 comments
  • check out "aurora"
    • shravaniman
    • October 05, 2021 09:41
    0 comments
  • this one is for the b/w bg ones
    • shravaniman
    • October 05, 2021 09:39
    0 comments
  • Hair Simulation physics don't work
    • Permanently deleted user
    • October 05, 2021 09:19
    1 comment
  • Mirror Shader
    • Jorik Rosa
    • October 05, 2021 06:46
    2 comments
  • 3D Avatar Lens
    • Jorik Rosa
    • October 05, 2021 06:31
    1 comment
  • WITCH HAT
    • snapbyviko
    • October 05, 2021 03:32
    0 comments
  • miu and miu
    • Permanently deleted user
    • October 05, 2021 01:46
    1 comment
  • NO FILTER EFFECT
    • Permanently deleted user
    • October 04, 2021 23:57
    1 comment
  • be paid by snap ?
    • Permanently deleted user
    • October 04, 2021 19:34
    3 comments
  • Dreamscape frame lens do try it
    • technical rayyan
    • October 04, 2021 17:20
    0 comments
  • WINTER DRESS
    • snapbyviko
    • October 04, 2021 13:18
    0 comments
  • Color Shades
    • tushar5186
    • October 04, 2021 11:31
    0 comments
  • Export my app from lens studio
    • Permanently deleted user
    • October 04, 2021 10:35
    1 comment
  • 3D CAP
    • snapbyviko
    • October 04, 2021 06:04
    0 comments
  • WHO AM I
    • creatorwill
    • October 04, 2021 02:35
    3 comments
  • FUTURE TECH
    • creatorwill
    • October 04, 2021 02:33
    0 comments
  • How can I write text on the picture?
    • Permanently deleted user
    • October 03, 2021 18:56
    3 comments
  • Textures don't import from CLO 3D
    • Alexander Samoshin
    • October 03, 2021 16:08
    4 comments
  • PINK CAT
    • snapbyviko
    • October 03, 2021 15:13
    0 comments
  • ToTo
    • mllat99
    • October 03, 2021 10:13
    0 comments
  • HOW TO FIX THAT..??
    • snapbyviko
    • October 03, 2021 06:28
    0 comments
  • HOW TO FIX THAT…??
    • snapbyviko
    • October 03, 2021 06:27
    2 comments
  • snapchat public profile
    • Customer report
    • October 03, 2021 06:00
    2 comments
  • Invert Scan
    • Wasim Ghole
    • October 03, 2021 05:58
    1 comment
  • Tap To Clone
    • Wasim Ghole
    • October 03, 2021 05:55
    2 comments
  • Eye Mimic
    • Wasim Ghole
    • October 03, 2021 06:00
    • Edited
    0 comments
  • Human Trail Error
    • Wasim Ghole
    • October 03, 2021 05:59
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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