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  • Hand Joints - Using Custom Gestures
    • Jagjeet Singh
    • October 21, 2021 07:21
    1 comment
  • Halloween Mask
    • brittgotsweg
    • October 21, 2021 04:30
    • Edited
    1 comment
  • Open mouth funny lens
    • snapbyviko
    • October 21, 2021 03:40
    • Edited
    2 comments
  • Upload Camera Roll pictures as snap ..
    • snapbyviko
    • October 21, 2021 02:10
    • Edited
    0 comments
  • flying fcks lens
    • Permanently deleted user
    • October 20, 2021 19:54
    • Edited
    0 comments
  • lens new
    • albra2201
    • October 20, 2021 16:53
    0 comments
  • Toxic Spider
    • Daria Vishnyakova
    • October 20, 2021 16:21
    0 comments
  • School time issues
    • Permanently deleted user
    • October 20, 2021 15:57
    1 comment
  • RAINBOWW
    • justin.crx
    • October 20, 2021 15:09
    0 comments
  • beard
    • r-aqqq
    • October 20, 2021 14:52
    0 comments
  • viking
    • r-aqqq
    • October 20, 2021 14:51
    0 comments
  • Evil Mask
    • r-aqqq
    • October 20, 2021 14:49
    0 comments
  • CyberKill
    • r-aqqq
    • October 20, 2021 14:47
    0 comments
  • New lens
    • r-aqqq
    • October 20, 2021 14:42
    0 comments
  • New lens
    • r-aqqq
    • October 20, 2021 14:40
    0 comments
  • New lens
    • r-aqqq
    • October 20, 2021 14:38
    0 comments
  • Face Zoom
    • Adnanelbalushi
    • October 20, 2021 12:18
    0 comments
  • COLORFUL EYES
    • justin.crx
    • October 20, 2021 11:43
    0 comments
  • “HALLOWEEN 🎃”
    • snapbyviko
    • October 20, 2021 10:41
    0 comments
  • how to make vhs filter with time and date?
    • Permanently deleted user
    • October 20, 2021 09:19
    1 comment
  • 3D Line Renderer?
    • Permanently deleted user
    • October 21, 2021 07:30
    • Edited
    1 comment
  • Foot Tracking
    • Permanently deleted user
    • October 20, 2021 06:24
    1 comment
  • Soft Makeup
    • kaur.manpreet23
    • October 20, 2021 06:05
    • Edited
    0 comments
  • FBX model imports incorrectly from Blender
    • Alexander Samoshin
    • October 19, 2021 21:25
    1 comment
  • Projector Effect in Lens Studio
    • Permanently deleted user
    • October 19, 2021 19:13
    1 comment
  • IT
    • Maha
    • October 19, 2021 17:01
    0 comments
  • Broken
    • Maha
    • October 19, 2021 17:00
    0 comments
  • Halloween
    • Maha
    • October 19, 2021 16:59
    0 comments
  • Alien
    • Maha
    • October 19, 2021 16:58
    0 comments
  • Flowers mask
    • Maha
    • October 19, 2021 16:57
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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