The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • فارسس
    • kiy.8k
    • December 03, 2021 14:16
    0 comments
  • فارس
    • kiy.8k
    • December 03, 2021 14:13
    0 comments
  • فارس
    • kiy.8k
    • December 03, 2021 14:12
    0 comments
  • Infinity
    • Permanently deleted user
    • December 03, 2021 11:20
    2 comments
  • 3d cartoon style filter
    • Permanently deleted user
    • December 03, 2021 10:18
    0 comments
  • “Colourful braids with nose ring”
    • snapbyviko
    • December 02, 2021 17:25
    2 comments
  • Minecraft Zombie
    • Clint
    • December 02, 2021 17:23
    5 comments
  • Minecraft Steve
    • Clint
    • December 02, 2021 17:19
    1 comment
  • Hearts Portrait
    • lizann.ibrahim
    • December 02, 2021 15:59
    3 comments
  • Forum Display Name bug
    • k540076
    • December 02, 2021 08:01
    1 comment
  • How to display screen image corresponding to weekdays?
    • rubal 17
    • December 02, 2021 03:26
    5 comments
  • Coffee
    • as13_23
    • December 02, 2021 00:27
    0 comments
  • The Devil
    • WALEED ✪
    • December 02, 2021 00:18
    3 comments
  • Bad girl
    • a4-x4
    • December 01, 2021 22:17
    2 comments
  • interaction
    • jt3jt
    • December 01, 2021 17:42
    0 comments
  • lenses
    • jt3jt
    • December 01, 2021 17:34
    1 comment
  • “ Princesses Taira 👸 “
    • snapbyviko
    • December 01, 2021 16:15
    1 comment
  • Inquiry: How do I make a link between ultoggle and effects
    • Permanently deleted user
    • December 01, 2021 12:21
    1 comment
  • Our very first Lens! Introducing Dweeb Show. How much do you think your knowledge is?
    • Flat Pixel
    • December 01, 2021 11:18
    1 comment
  • How do I add Lens Studio to my website?
    • Permanently deleted user
    • December 01, 2021 11:13
    3 comments
  • Lens Studio on Tablet
    • Permanently deleted user
    • December 01, 2021 10:56
    1 comment
  • How to ensure 2D content displays correctly on all devices?
    • Bart T.
    • December 01, 2021 06:40
    1 comment
  • Angelic 😇👼🏻 “Trending”
    • Permanently deleted user
    • December 01, 2021 05:58
    • Edited
    0 comments
  • NEW LENSES TRY OUT yoop face
    • ahmad_chiway
    • November 30, 2021 22:04
    0 comments
  • new LENSES TRY out foxxe face
    • ahmad_chiway
    • November 30, 2021 22:03
    0 comments
  • new LENSES TRY out 3face funy
    • ahmad_chiway
    • November 30, 2021 22:02
    0 comments
  • New LENSES TRY out haptr
    • ahmad_chiway
    • November 30, 2021 22:00
    0 comments
  • new LENSES TRY OUT i'm the evil
    • ahmad_chiway
    • November 30, 2021 22:00
    0 comments
  • new LENSES TRY OUT mozilla 3d
    • ahmad_chiway
    • November 30, 2021 21:59
    0 comments
  • new LENSES TRY OUT smel 3d
    • ahmad_chiway
    • November 30, 2021 21:58
    0 comments
  • «
  • ‹
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It