The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • problem with importing PNG format
    • Valentin Savenkov
    • December 24, 2017 05:15
    2 comments
  • Dimensional Photography Lens
    • Permanently deleted user
    • December 23, 2017 17:33
    1 comment
  • Snapchat lens with an artwork of upcoming song and an audio preview when you click on it
    • Permanently deleted user
    • December 30, 2017 00:19
    • Edited
    3 comments
  • Animating Textures/ video importing
    • Permanently deleted user
    • December 23, 2017 15:25
    4 comments
  • 4 Days in Review
    • Dario Nobel
    • December 23, 2017 11:06
    9 comments
  • Lens Studio Crashes when importing file
    • Permanently deleted user
    • December 22, 2017 23:46
    5 comments
  • Optimizing 2D Textures, Best Practices Featured
    • Travis Chen
    • December 22, 2017 19:48
    • Edited
    1 comment
  • Shadow for 2D Sprite?
    • Permanently deleted user
    • December 22, 2017 16:23
    9 comments
  • Interaction to a billboard
    • Anwar Noriega
    • December 22, 2017 11:09
    6 comments
  • Newest version "Darkness Abounds" Filter -- a tad creepy.
    • Permanently deleted user
    • December 22, 2017 07:53
    2 comments
  • 3D bitmoji Support
    • Permanently deleted user
    • December 22, 2017 05:38
    2 comments
  • Particle System?
    • Permanently deleted user
    • December 21, 2017 23:15
    1 comment
  • Multiple animation import
    • Permanently deleted user
    • December 21, 2017 20:37
    1 comment
  • These Lenses are amazing! Have you tried to submit for the contest?
    • Kaitlyn Benitez-Strine
    • December 21, 2017 18:28
    4 comments
  • Fresh Avocado
    • Rob Diaz
    • December 21, 2017 17:29
    7 comments
  • "From Camera" Reflections Featured
    • Travis Chen
    • December 21, 2017 02:47
    2 comments
  • Handy Hole
    • Permanently deleted user
    • December 21, 2017 02:55
    • Edited
    1 comment
  • Why a 24 hour limit?
    • Permanently deleted user
    • December 21, 2017 01:32
    2 comments
  • Dancing Santa (2D)
    • Permanently deleted user
    • December 21, 2017 01:54
    • Edited
    6 comments
  • Animation does not loop?
    • Permanently deleted user
    • December 20, 2017 20:03
    1 comment
  • How long my animation can be?
    • Permanently deleted user
    • December 20, 2017 19:43
    1 comment
  • Snapchat version required for iOS?
    • Permanently deleted user
    • December 20, 2017 21:57
    • Edited
    3 comments
  • When I submit my lense, is it free?
    • Permanently deleted user
    • December 20, 2017 14:25
    1 comment
  • Static Tree Lens
    • Permanently deleted user
    • December 20, 2017 10:13
    • Edited
    2 comments
  • Santa Dance
    • Permanently deleted user
    • December 20, 2017 06:06
    1 comment
  • Picture Frame
    • fnsubhani
    • December 20, 2017 02:35
    2 comments
  • Joint 3D animation export and import help.
    • Permanently deleted user
    • December 19, 2017 23:05
    3 comments
  • An array of questions.
    • Permanently deleted user
    • December 19, 2017 22:43
    1 comment
  • how to make an animation??
    • Permanently deleted user
    • December 19, 2017 15:01
    1 comment
  • Our first lens - Cat Dance
    • Permanently deleted user
    • December 19, 2017 15:22
    • Edited
    2 comments
  • «
  • ‹
  • 550
  • 551
  • 552
  • 553
  • 554
  • 555
  • 556
  • 557
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It