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  • Censored
    • lillemannsnap
    • January 01, 2022 17:32
    0 comments
  • LGBTQ flag blush (multiple)
    • lillemannsnap
    • January 01, 2022 17:31
    0 comments
  • Sus Anime Shadow
    • lillemannsnap
    • January 01, 2022 17:27
    0 comments
  • Kawaii Anime Blush
    • lillemannsnap
    • January 01, 2022 17:27
    0 comments
  • Heart Particles (2D)
    • lillemannsnap
    • January 01, 2022 17:26
    0 comments
  • Jojo's Bizarre Blush
    • lillemannsnap
    • January 01, 2022 17:25
    0 comments
  • Jojo's Bizarre Adventure particles
    • lillemannsnap
    • January 01, 2022 17:25
    0 comments
  • Super Saiyan Hair
    • lillemannsnap
    • January 01, 2022 17:24
    0 comments
  • Sims 4 Crystal
    • lillemannsnap
    • January 01, 2022 17:23
    0 comments
  • purple aesthetic
    • lillemannsnap
    • January 01, 2022 17:23
    0 comments
  • Deepfried Filter
    • lillemannsnap
    • January 01, 2022 17:22
    0 comments
  • Vintage aesthetic filter
    • lillemannsnap
    • January 01, 2022 17:22
    0 comments
  • TV Head
    • lillemannsnap
    • January 01, 2022 17:21
    0 comments
  • Arm-Mask
    • Permanently deleted user
    • January 01, 2022 15:27
    0 comments
  • Troxy-mask
    • Permanently deleted user
    • January 01, 2022 14:45
    0 comments
  • Star-Makeup
    • Permanently deleted user
    • January 01, 2022 14:44
    0 comments
  • Goblin Shredder
    • Permanently deleted user
    • January 01, 2022 14:44
    0 comments
  • Snow-effect
    • Permanently deleted user
    • January 01, 2022 14:44
    0 comments
  • chirstmas-watch
    • Permanently deleted user
    • January 01, 2022 14:43
    0 comments
  • 3D Hand-Vfx 3
    • Permanently deleted user
    • January 01, 2022 14:43
    0 comments
  • Mask-frute
    • Permanently deleted user
    • January 01, 2022 14:42
    0 comments
  • Pineapple-mask
    • Permanently deleted user
    • January 01, 2022 14:42
    0 comments
  • chocolate-mask
    • Permanently deleted user
    • January 01, 2022 14:41
    0 comments
  • My Snapchat Camera not working
    • Permanently deleted user
    • December 31, 2021 23:51
    4 comments
  • Happy new year for all lens creator
    • none
    • December 31, 2021 18:15
    0 comments
  • 2022 Glasses
    • Jean Gallant
    • December 31, 2021 16:36
    0 comments
  • Huji Filter Lens
    • hemahemeee
    • December 31, 2021 14:53
    0 comments
  • Happy New Year
    • hemahemeee
    • December 31, 2021 14:50
    0 comments
  • Music video : Bruxelles je t'aime(🇧🇪)
    • xabi.la
    • December 31, 2021 11:11
    0 comments
  • Painting BodyMesh
    • xabi.la
    • January 03, 2022 09:16
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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