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  • AI Beans
    • appelsiensam
    • January 03, 2022 21:45
    0 comments
  • Sad Face
    • appelsiensam
    • January 03, 2022 21:41
    0 comments
  • Mango
    • appelsiensam
    • January 03, 2022 21:37
    0 comments
  • Alt Butterflies
    • appelsiensam
    • January 03, 2022 21:33
    0 comments
  • Hot Flames
    • appelsiensam
    • January 03, 2022 21:25
    0 comments
  • Sensitive Content
    • appelsiensam
    • January 03, 2022 21:22
    0 comments
  • Album Cover
    • appelsiensam
    • January 03, 2022 21:19
    0 comments
  • Roblox 3D Tracking
    • appelsiensam
    • January 03, 2022 21:14
    2 comments
  • Must View SUPERCARBLONDIE
    • mrinvincibo
    • January 11, 2022 10:27
    • Edited
    0 comments
  • Merry Chrismas, You must love it
    • mrinvincibo
    • January 11, 2022 10:33
    • Edited
    0 comments
  • Lens Creator Tag
    • appelsiensam
    • January 03, 2022 16:01
    3 comments
  • Crystal Cat
    • Permanently deleted user
    • January 03, 2022 13:31
    0 comments
  • Snap Camera not detected in Discord on M1 Pro MacBook Pro
    • none
    • January 03, 2022 12:40
    2 comments
  • Bug
    • urvii_4
    • January 03, 2022 06:09
    1 comment
  • Taryk
    • lizann.ibrahim
    • January 02, 2022 21:50
    0 comments
  • Bubblegum Head | a Lens made by me
    • Permanently deleted user
    • January 02, 2022 20:38
    0 comments
  • Need Help With 3D Body Tracking/3D Model
    • sigmacks
    • January 02, 2022 21:14
    • Edited
    3 comments
  • Keep and display all transcribed text
    • Permanently deleted user
    • January 02, 2022 17:54
    1 comment
  • DELAY TEXTURE CHANGE 3 sec before function execute
    • Amr Ghoneem
    • January 02, 2022 09:58
    1 comment
  • Lucifer Morningside Lens!
    • Noah Lupowitz
    • January 01, 2022 23:44
    0 comments
  • Strong Makeup
    • lillemannsnap
    • January 01, 2022 17:37
    0 comments
  • Green Makeup
    • lillemannsnap
    • January 01, 2022 17:37
    0 comments
  • Blue Makeup
    • lillemannsnap
    • January 01, 2022 17:36
    0 comments
  • Big Mouth
    • lillemannsnap
    • January 01, 2022 17:36
    0 comments
  • Big Eye
    • lillemannsnap
    • January 01, 2022 17:35
    0 comments
  • Big Brain
    • lillemannsnap
    • January 01, 2022 17:35
    0 comments
  • Comedy Legend
    • lillemannsnap
    • January 01, 2022 17:34
    0 comments
  • Blushing Shrek
    • lillemannsnap
    • January 01, 2022 17:34
    0 comments
  • Eye of Cthulhu
    • lillemannsnap
    • January 01, 2022 17:34
    0 comments
  • Censored v2
    • lillemannsnap
    • January 01, 2022 17:33
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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