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  • Évent: AR and social media
    • Takinours
    • January 10, 2020 17:34
    0 comments
  • Testing lenses with Specs 3
    • Mikael Hagen Johansen
    • January 10, 2020 21:38
    • Edited
    4 comments
  • DelayedEvent < 1s
    • Marco Vanossi
    • January 10, 2020 16:27
    4 comments
  • How to edit Creator Profiles
    • Permanently deleted user
    • January 10, 2020 04:33
    2 comments
  • Wanna see what you'll get this year?
    • Permanently deleted user
    • January 10, 2020 02:28
    0 comments
  • Prevent gif loop
    • Marco Vanossi
    • January 09, 2020 22:30
    1 comment
  • Change text programmatically
    • Marco Vanossi
    • January 09, 2020 22:24
    12 comments
  • Bug when calling .destroy() on SceneObject instantiated from Prefab
    • Tom Klaversma
    • January 09, 2020 14:27
    1 comment
  • Trojan horse lense
    • Permanently deleted user
    • January 09, 2020 14:00
    5 comments
  • Should I apply to become an Official lens creator again?
    • R3isstafiso
    • January 08, 2020 20:27
    3 comments
  • Pets
    • Permanently deleted user
    • January 08, 2020 18:53
    0 comments
  • log in problem
    • Prince_1322
    • January 08, 2020 08:23
    0 comments
  • Colorful Phoenix in 3D [Extreme Details]
    • Asadbek.23
    • January 08, 2020 03:59
    • Edited
    0 comments
  • first lens :)
    • Permanently deleted user
    • January 08, 2020 03:07
    0 comments
  • Random Image Chooser Template - Super Customizable Featured
    • Brandon / Apoc
    • January 08, 2020 00:16
    • Edited
    6 comments
  • How do I only target the front camera for a sunglass template
    • ujjshah
    • January 07, 2020 21:54
    3 comments
  • What are the requirements for becoming an Official lens Creator?
    • R3isstafiso
    • January 07, 2020 21:39
    1 comment
  • Possible to add more vertices to "Face Stretch"?
    • Permanently deleted user
    • January 07, 2020 21:12
    2 comments
  • I want to make a lens that switches between different face images when i tap the screen
    • ookallioo
    • January 07, 2020 19:53
    1 comment
  • Sagachy
    • Permanently deleted user
    • January 07, 2020 02:12
    0 comments
  • How long did it take for you to become an official lens creator
    • R3isstafiso
    • January 07, 2020 00:51
    1 comment
  • You gpu is not supported
    • Evgen Ivanets
    • January 06, 2020 20:14
    3 comments
  • Baby Yoda!!!
    • Permanently deleted user
    • January 06, 2020 02:07
    0 comments
  • Front camera
    • Ayvah Max Kayne
    • January 05, 2020 17:32
    1 comment
  • Front camera
    • Ayvah Max Kayne
    • January 05, 2020 17:30
    0 comments
  • Scrolling through random images
    • mr.grenn
    • January 05, 2020 12:38
    1 comment
  • Like roses? :)
    • Permanently deleted user
    • January 05, 2020 12:36
    0 comments
  • Try my lens :)) Slatts
    • Permanently deleted user
    • January 05, 2020 05:19
    0 comments
  • How long does it take for Team snap to reply to your official lens creator application
    • R3isstafiso
    • January 05, 2020 00:08
    6 comments
  • Purple Reigns
    • Permanently deleted user
    • January 04, 2020 01:31
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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