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  • Face Room
    • Albrektv
    • February 13, 2020 17:44
    1 comment
  • snap camera lens not working
    • romans249
    • February 13, 2020 16:38
    17 comments
  • Crying A River - my first Lens creation
    • Permanently deleted user
    • February 13, 2020 16:18
    0 comments
  • Lens Studio react on temprature
    • noah
    • February 13, 2020 07:44
    2 comments
  • Change Texture of static object on tap
    • Marco_18
    • February 13, 2020 07:40
    2 comments
  • How to make Screen Text only show for 2 seconds?
    • Permanently deleted user
    • February 13, 2020 07:39
    • Edited
    2 comments
  • UTF-8 Script editor support
    • uaepro
    • February 13, 2020 06:10
    0 comments
  • Modify the Color Correction Lookup Table
    • randaahmedmaajam
    • February 13, 2020 04:53
    2 comments
  • Go to line number
    • Marco Vanossi
    • February 13, 2020 02:27
    0 comments
  • Show your TRUE mood with "Dont Care" Vibes
    • Sarah Kim
    • February 12, 2020 19:48
    1 comment
  • New lens
    • r-aqqq
    • February 12, 2020 17:51
    2 comments
  • [Lens] Test Your snapchat knowledge
    • uaepro
    • February 12, 2020 13:55
    • Edited
    3 comments
  • Network access
    • Marco Vanossi
    • February 11, 2020 23:14
    2 comments
  • ZoMaZi lens
    • Albrektv
    • February 11, 2020 22:56
    0 comments
  • Add a search for a lens
    • Albrektv
    • February 11, 2020 18:11
    8 comments
  • Cloud ART
    • Albrektv
    • February 11, 2020 18:00
    3 comments
  • Camera Roll Upload Tutorial
    • Mikael Hagen Johansen
    • February 11, 2020 17:35
    11 comments
  • KazzyTv
    • Tblair01
    • February 11, 2020 14:03
    0 comments
  • Lens Studio Twitch Stream
    • Takinours
    • February 11, 2020 13:18
    2 comments
  • Italia
    • r-aqqq
    • February 11, 2020 07:32
    0 comments
  • New lens
    • r-aqqq
    • February 11, 2020 07:31
    0 comments
  • total daily lens view
    • Marco Vanossi
    • February 11, 2020 01:48
    1 comment
  • songs in lens
    • Marco Vanossi
    • February 11, 2020 01:24
    1 comment
  • Scroll view
    • Marco Vanossi
    • February 10, 2020 18:44
    13 comments
  • icon gets deleted
    • Marco Vanossi
    • February 10, 2020 18:24
    3 comments
  • Scroll on scene after zooming in
    • Marco Vanossi
    • February 10, 2020 18:22
    4 comments
  • Help w 3D virtual reality
    • Permanently deleted user
    • February 10, 2020 16:55
    1 comment
  • [Discuss] new UI system
    • uaepro
    • February 10, 2020 16:19
    2 comments
  • Remove video background
    • Permanently deleted user
    • February 10, 2020 10:27
    • Edited
    7 comments
  • Trending lenses
    • gl03v
    • February 10, 2020 08:24
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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