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  • what's echopark_diff and echopark_spec for?
    • Marco Vanossi
    • February 25, 2020 20:08
    1 comment
  • Script input bug
    • Marco Vanossi
    • February 25, 2020 17:41
    0 comments
  • Size to fit font goes outside text rectangle
    • Marco Vanossi
    • February 25, 2020 17:09
    1 comment
  • Pin image to video
    • Marco Vanossi
    • February 25, 2020 05:52
    • Edited
    0 comments
  • Moveable Image
    • Wiktorrocker
    • February 25, 2020 02:13
    1 comment
  • When will I be a formal designer of lenses?
    • athb.almsha3r
    • February 24, 2020 22:50
    2 comments
  • Drag and drop folder into resources
    • Marco Vanossi
    • February 24, 2020 19:34
    1 comment
  • tik tok addiction
    • akanthony1
    • February 24, 2020 03:37
    • Edited
    0 comments
  • Buscando un lens
    • Sofí Romo
    • February 24, 2020 03:16
    1 comment
  • White Hearts
    • a_ij
    • February 23, 2020 22:29
    0 comments
  • Can't see last character on script editor
    • Marco Vanossi
    • February 23, 2020 20:31
    • Edited
    1 comment
  • Infinite popup bug
    • Marco Vanossi
    • February 23, 2020 19:28
    2 comments
  • Color Correction on the background
    • a_ij
    • February 23, 2020 18:38
    1 comment
  • Color Correction & Face mask
    • a_ij
    • February 23, 2020 15:48
    1 comment
  • head shqape, changing feautures like lips
    • gl03v
    • February 23, 2020 15:47
    • Edited
    3 comments
  • Im looking for the snapchat devil lens
    • Permanently deleted user
    • February 23, 2020 10:15
    4 comments
  • Clipboard access
    • Marco Vanossi
    • February 23, 2020 08:14
    2 comments
  • Avengers VHS
    • Chewynald
    • February 23, 2020 05:15
    0 comments
  • Filter and lenses
    • Abdullahehsan32
    • February 23, 2020 03:15
    3 comments
  • Multiple inputs selection bug
    • Marco Vanossi
    • February 22, 2020 19:12
    0 comments
  • Pushing Lens!
    • Andievan6
    • February 22, 2020 15:06
    2 comments
  • Lens with 50 mi views pulled
    • Marco Vanossi
    • February 22, 2020 08:59
    1 comment
  • No Time To Die
    • k540076
    • February 22, 2020 05:25
    • Edited
    0 comments
  • Test filter makeup
    • Permanently deleted user
    • February 21, 2020 21:58
    1 comment
  • HELP
    • Sarah Kim
    • February 21, 2020 16:27
    0 comments
  • Lens does not get pushed to device
    • Sarah Mayer
    • February 21, 2020 10:35
    2 comments
  • Drawing tutorial
    • Marco Vanossi
    • February 21, 2020 01:02
    1 comment
  • Lens does not show to public
    • Permanently deleted user
    • February 20, 2020 21:14
    3 comments
  • GeneralDataStore deletes after taking a photo in iOS
    • Julio Zabre
    • February 20, 2020 19:26
    3 comments
  • High Score (End Game controlled by timer)
    • JAK
    • February 20, 2020 18:40
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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