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  • Shared storage across lenses
    • Marco Vanossi
    • March 04, 2020 07:25
    0 comments
  • Forehead Text 3D
    • bradenboothby
    • March 04, 2020 03:30
    1 comment
  • When Swapping Cameras - Lens Disappears
    • ttattin
    • March 04, 2020 02:45
    1 comment
  • When Swapping Cameras - Lens Disappears
    • ttattin
    • March 04, 2020 02:43
    1 comment
  • Make Live Target transparent
    • Permanently deleted user
    • March 04, 2020 02:06
    1 comment
  • Review improvements
    • Marco Vanossi
    • March 03, 2020 23:01
    0 comments
  • How long does it take to get a response if you have been accepted or not as an OLC?
    • Julian
    • March 03, 2020 21:47
    3 comments
  • Storage broken
    • Marco Vanossi
    • March 03, 2020 20:02
    • Edited
    3 comments
  • Face Mesh smeared in Substance Painter
    • Dweeh
    • March 03, 2020 15:31
    2 comments
  • where did it go
    • Permanently deleted user
    • March 03, 2020 15:19
    1 comment
  • Melting Material
    • Jaymie San Miguel
    • March 03, 2020 13:23
    1 comment
  • lens id a71ab266-42a0-4c1e-bd5d-678d2ccf595b
    • Marco Vanossi
    • March 02, 2020 20:26
    0 comments
  • Please rate my filter i am new by creating 🤪
    • Nagy Csaba
    • March 02, 2020 20:24
    3 comments
  • I am proud for this one please check it😘
    • Nagy Csaba
    • March 02, 2020 20:23
    0 comments
  • ive just crated my first one filter, pls check it out guys 😊
    • Nagy Csaba
    • March 02, 2020 20:21
    0 comments
  • Snapcode issue
    • Permanently deleted user
    • March 02, 2020 17:23
    4 comments
  • “throw it back” emoji crown lens
    • xtynesha
    • March 02, 2020 10:41
    • Edited
    0 comments
  • Lens rejected
    • Say Design
    • March 02, 2020 08:02
    • Edited
    0 comments
  • Official Creators (verified) - Snap HQ
    • bradenboothby
    • March 02, 2020 03:07
    2 comments
  • sunset moon - a warm lens perfect for everyone
    • bradenboothby
    • March 02, 2020 03:03
    0 comments
  • Viral lenses pulled and stuck in review
    • Marco Vanossi
    • March 01, 2020 22:33
    0 comments
  • desire - lens
    • wesamkk5
    • March 01, 2020 20:46
    0 comments
  • memories
    • wesamkk5
    • March 01, 2020 20:39
    0 comments
  • Bullcrap
    • Jamielouann
    • March 01, 2020 16:59
    2 comments
  • Play boi die lit vhs
    • Permanently deleted user
    • March 01, 2020 16:12
    0 comments
  • MONONOKE
    • Sarah Mayer
    • March 01, 2020 12:53
    0 comments
  • Hdhdh
    • Permanently deleted user
    • March 01, 2020 10:20
    0 comments
  • why isn't there an option for a face mask?
    • kenzief925
    • March 01, 2020 05:02
    3 comments
  • Controlling Script initialzation
    • sava nozin
    • March 01, 2020 02:00
    2 comments
  • Terrible audio quality from lens
    • Marco Vanossi
    • March 01, 2020 01:13
    2 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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