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  • Native prompt text in Lens Studio
    • Permanently deleted user
    • March 21, 2020 20:18
    2 comments
  • helppp pleease
    • beatrizkoelman
    • March 21, 2020 18:04
    1 comment
  • HELPPP
    • beatrizkoelman
    • March 21, 2020 18:04
    1 comment
  • Exposure, Color Tinting in studio so we can fix mistakes without making another preset
    • RYΛN SHIELDS
    • March 21, 2020 17:11
    2 comments
  • alin
    • Permanently deleted user
    • March 21, 2020 02:45
    0 comments
  • hada barzani
    • Permanently deleted user
    • March 21, 2020 02:44
    1 comment
  • Lens to Snapchat app
    • logan_gross19
    • March 21, 2020 01:20
    1 comment
  • NEW LENS : floating ysl
    • Chewynald
    • March 21, 2020 01:16
    1 comment
  • long review time
    • Marco Vanossi
    • March 20, 2020 18:36
    3 comments
  • sub-graphs shouldn't be copies
    • Emile swain
    • March 20, 2020 13:25
    1 comment
  • how to change camera output form
    • Kanz
    • March 20, 2020 00:53
    3 comments
  • Lens Icon Not Working
    • Customer report
    • March 19, 2020 21:12
    1 comment
  • Will LensStudio stop approvals?
    • devondavies
    • March 19, 2020 17:44
    2 comments
  • Can't access lenses
    • none
    • March 19, 2020 15:42
    • Edited
    5 comments
  • Check my lens!! METALLIC CHANEL
    • Lexiboo961
    • March 19, 2020 15:38
    1 comment
  • *New lens Creator*
    • Lexiboo961
    • March 19, 2020 15:37
    1 comment
  • PLEASE HELP!! tap to disappear
    • grantshain
    • March 19, 2020 02:59
    • Edited
    5 comments
  • Array limit
    • Marco Vanossi
    • March 18, 2020 21:33
    • Edited
    1 comment
  • Check My Lense: DESERT LAKE
    • Permanently deleted user
    • March 18, 2020 21:07
    1 comment
  • Check My New Lense: GOLDEN LEAF
    • Permanently deleted user
    • March 18, 2020 21:02
    0 comments
  • lens web buildar
    • r-aqqq
    • March 18, 2020 19:54
    2 comments
  • Change color of text in script?
    • Anthony Madden
    • March 18, 2020 18:57
    1 comment
  • Better analytics
    • Marco Vanossi
    • March 18, 2020 18:58
    • Edited
    0 comments
  • My lens do not work on SnapCamera
    • Permanently deleted user
    • March 18, 2020 17:18
    • Edited
    3 comments
  • Invalid lens bug
    • Marco Vanossi
    • March 18, 2020 16:21
    3 comments
  • GPU is not supported
    • Daniel Scales
    • March 18, 2020 08:49
    2 comments
  • Change Blend Mode Script
    • k540076
    • March 18, 2020 08:10
    • Edited
    1 comment
  • I have a lenses that have been rejected for incorrect reasons Plz help
    • amam357
    • March 18, 2020 03:05
    5 comments
  • lens link broken on android
    • Marco Vanossi
    • March 17, 2020 22:11
    • Edited
    2 comments
  • rotateTowards How to use?
    • Jhonnel Pica
    • March 17, 2020 19:36
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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