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  • Iron Man
    • mr_shwana
    • January 22, 2022 12:32
    0 comments
  • Sphinx
    • bagdellenok
    • January 22, 2022 11:42
    0 comments
  • helmet 3D
    • abodlens
    • January 22, 2022 07:22
    0 comments
  • My first work , 3D mask :)
    • abodlens
    • January 22, 2022 07:20
    0 comments
  • Cest La Vie Inspired Filter!
    • Permanently deleted user
    • January 22, 2022 04:53
    0 comments
  • Issue: Lens captures starting image and freezes as background
    • Permanently deleted user
    • January 21, 2022 23:01
    1 comment
  • Project not loaded, unknown error
    • Abdelhak Sidi Ali Mebarek
    • January 21, 2022 18:39
    • Edited
    2 comments
  • Pass data from VFX editor to script
    • Abdelhak Sidi Ali Mebarek
    • January 21, 2022 18:36
    0 comments
  • god of war
    • mr_shwana
    • January 21, 2022 18:03
    0 comments
  • snow
    • mr_shwana
    • January 21, 2022 18:03
    0 comments
  • beautiful
    • mr_shwana
    • January 21, 2022 18:02
    0 comments
  • makeup
    • mr_shwana
    • January 21, 2022 18:01
    0 comments
  • lens
    • mr_shwana
    • January 21, 2022 18:01
    0 comments
  • Omg roses
    • raya_reya
    • January 21, 2022 17:53
    • Edited
    1 comment
  • Forever ♡
    • raya_reya
    • January 21, 2022 17:50
    0 comments
  • Omg rose
    • raya_reya
    • January 21, 2022 17:48
    0 comments
  • Just Blush
    • raya_reya
    • January 21, 2022 17:45
    0 comments
  • Freckle Blush
    • raya_reya
    • January 21, 2022 17:44
    0 comments
  • Rozie 2
    • raya_reya
    • January 21, 2022 17:46
    • Edited
    0 comments
  • Of the morning
    • raya_reya
    • January 21, 2022 17:41
    • Edited
    0 comments
  • Of the morning 2
    • raya_reya
    • January 21, 2022 17:39
    0 comments
  • where to download profile builder
    • Permanently deleted user
    • January 21, 2022 16:22
    • Edited
    0 comments
  • Test Link to Share
    • Permanently deleted user
    • January 21, 2022 14:27
    3 comments
  • Void Crown
    • bagdellenok
    • January 21, 2022 13:57
    0 comments
  • Piercings
    • Permanently deleted user
    • January 21, 2022 12:52
    0 comments
  • Of the morning
    • raya_reya
    • January 20, 2022 22:55
    0 comments
  • ML model to age people?
    • Permanently deleted user
    • January 20, 2022 21:41
    1 comment
  • Segmentation for everything real vs. AR
    • Permanently deleted user
    • January 20, 2022 20:16
    1 comment
  • How to Delete messages permanently from WhatsApp?
    • Permanently deleted user
    • January 20, 2022 20:08
    1 comment
  • lens name : 3D Demon
    • FROOS_3SL
    • January 20, 2022 19:20
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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