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  • Submit my lens
    • jimysakura
    • April 25, 2020 21:32
    0 comments
  • lighting intensity
    • Ellie_hodsonxx
    • April 25, 2020 17:52
    1 comment
  • Alotaibi
    • Permanently deleted user
    • April 25, 2020 16:44
    1 comment
  • lens studio preview broken??
    • Permanently deleted user
    • April 25, 2020 16:18
    5 comments
  • azlan x juan
    • Chewynald
    • April 25, 2020 09:41
    0 comments
  • Can't open webcam stream
    • Massacher
    • April 25, 2020 08:20
    1 comment
  • lens in review for 2 days
    • Brittan
    • April 24, 2020 23:30
    0 comments
  • Todd Blush
    • diyap126
    • April 24, 2020 21:18
    0 comments
  • vogue lens
    • aururi03
    • April 24, 2020 16:29
    0 comments
  • Preview in review for ages
    • kelisheng7
    • April 24, 2020 14:16
    2 comments
  • My Lenses In Review
    • Wadee.h
    • April 24, 2020 13:03
    0 comments
  • why i can't submet my lenses?
    • Permanently deleted user
    • April 24, 2020 02:25
    6 comments
  • Turning Audio Effect on and off
    • Permanently deleted user
    • April 24, 2020 02:11
    4 comments
  • i can't submit my lenses
    • Permanently deleted user
    • April 24, 2020 00:17
    2 comments
  • [Example Project] Random Tiles of Questions Featured
    • Jonathan Solichin
    • April 23, 2020 20:55
    • Edited
    5 comments
  • OFF-WHITE 1s
    • Permanently deleted user
    • April 23, 2020 20:07
    0 comments
  • light leak face or shadow
    • Permanently deleted user
    • April 23, 2020 19:58
    1 comment
  • Change hair color
    • Permanently deleted user
    • April 23, 2020 19:27
    0 comments
  • [SOLVED] Display a text only for a limited time
    • Maxime
    • November 27, 2020 16:40
    • Edited
    17 comments
  • "Image Picker" is not available in Snap Camera
    • Permanently deleted user
    • April 23, 2020 13:23
    2 comments
  • the love
    • Permanently deleted user
    • April 23, 2020 13:17
    2 comments
  • Cool lens ( SoftDark Lens) by Tariq
    • Permanently deleted user
    • April 23, 2020 06:59
    2 comments
  • I can't login with LensStudio. "Something Went Wrong" is displayed.
    • pleiades.one
    • April 23, 2020 05:18
    • Edited
    14 comments
  • Chrome book
    • Permanently deleted user
    • April 22, 2020 21:45
    2 comments
  • Journey to OLC
    • nolan_742
    • April 22, 2020 18:45
    1 comment
  • skin color
    • MohdAl
    • April 22, 2020 15:18
    1 comment
  • Flutter
    • Permanently deleted user
    • April 22, 2020 12:37
    1 comment
  • BoJack Blush
    • diyap126
    • April 22, 2020 04:28
    0 comments
  • aivy's bday
    • luna_moon285
    • April 22, 2020 04:04
    0 comments
  • Lenses Won't Show Up on Profile
    • steven.katzz
    • April 22, 2020 03:27
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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