Audio won't play on IOS
So I just published a lens couple hours ago, everything seemed perfectly fine. I was able to use the lens with the embedded audio on my android phone perfectly. But my friends, who I shared the lens with are having some problems accessing the sound. They can use the filter (the mask shows) but the sound doesn't play. They are on IOS devices. I used the lens on another android device, it works fine but it doesn't seem to be working on IOS devices. Please help me out!!!!
It doesn't matter about the device you have if it works on your phone it should be able to work on other devices as well, what's the name of your lens?
Can you send us the link to the lens?
Aware this is an old thread— but am experiencing the same thing.
Audio works in Preview in Lens Studio but not on iOS Snapchat. No doubt it's a different issue by now.
I'm playing audio via visual scripting with an imported audio component scene object.
No spatial audio settings or mix to snap etc.
I can confirm that audio does work on two Android phones I've tested but not on two iPhones (iPhone X and iPhone SE I think) even with volume up etc.
And again it works in Preview in Lens studio too.
Any advice on this would be massively appreciated :)