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  • change the background
    • aithal2708
    • May 15, 2020 14:47
    1 comment
  • change the background
    • aithal2708
    • May 15, 2020 14:47
    1 comment
  • missing "apply changes" button
    • gerafine
    • May 15, 2020 13:48
    1 comment
  • Webex trouble
    • Permanently deleted user
    • May 15, 2020 12:23
    • Edited
    0 comments
  • Try my new lens GOOD AFTERNOON
    • krazzyjanak
    • May 15, 2020 10:29
    0 comments
  • For those who love night skies and moon.
    • Permanently deleted user
    • May 15, 2020 10:21
    0 comments
  • ecchimemes
    • Chewynald
    • May 15, 2020 07:36
    0 comments
  • Stats of lens on phone
    • furkanaibani
    • May 15, 2020 07:02
    8 comments
  • insect mask lens
    • Permanently deleted user
    • May 15, 2020 06:33
    3 comments
  • Phone Number
    • Permanently deleted user
    • May 15, 2020 01:24
    1 comment
  • Cloudy hight
    • Permanently deleted user
    • May 15, 2020 01:10
    0 comments
  • Snapchat mobile app crash on IOS
    • Tom GoSpooky
    • May 14, 2020 15:45
    1 comment
  • WHICH OUTER BANKS ARE YOU
    • e.marquis24
    • May 14, 2020 14:51
    0 comments
  • How to find a criator Jeffrey Coghlan
    • Permanently deleted user
    • May 14, 2020 13:01
    2 comments
  • why is my lens so big?
    • e.marquis24
    • May 14, 2020 12:44
    1 comment
  • How to track hand gestures?
    • Permanently deleted user
    • May 14, 2020 09:46
    1 comment
  • Butterflies
    • Popc8
    • May 14, 2020 01:34
    0 comments
  • Hand Tracking?
    • ItzJustSamu
    • May 13, 2020 23:37
    4 comments
  • Mesh iterator
    • Permanently deleted user
    • May 13, 2020 16:36
    • Edited
    2 comments
  • distorted
    • Permanently deleted user
    • May 13, 2020 05:14
    0 comments
  • Tan question mark
    • Pam
    • May 13, 2020 01:25
    0 comments
  • Want to invite one speaker for webinar
    • Permanently deleted user
    • May 12, 2020 21:05
    • Edited
    0 comments
  • Can someone teach me interactive Snap
    • furkanaibani
    • May 12, 2020 19:24
    0 comments
  • see logs when running on device
    • Marco Vanossi
    • May 12, 2020 17:14
    3 comments
  • Submitting Business Lens
    • Permanently deleted user
    • May 12, 2020 17:11
    4 comments
  • try/catch crashes on device
    • Marco Vanossi
    • May 12, 2020 16:55
    0 comments
  • how can I add a border to an image object?
    • Marco Vanossi
    • May 12, 2020 16:52
    1 comment
  • Lens Studio won’t open
    • glubokovnebe
    • May 12, 2020 15:05
    • Edited
    4 comments
  • New lens
    • r-aqqq
    • May 12, 2020 13:47
    0 comments
  • Soundboard
    • xmayasnapxp
    • May 12, 2020 09:30
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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